Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Contact Us

Our office at 160 Gould StJustice Resource Institute Inc
160 Gould Street
Suite 300
Needham, MA 02494-2300
(781) 559-4900

Program Contacts

Elizabeth Carrigan
Division Director
46 Lanewood Avenue
Framingham, MA 01701
(508) 630-4022
Melanie Burke
Director of Rediscovery Programs
296 Newton Street Suite 150
Waltham, MA 02453
(781) 443-4940
Michelle Vaughan, LICSW
Program Director
1749 Main Street
Concord, MA 01742
(978) 369-7611 ext.209
Melanie Burke
Director of Rediscovery Programs
296 Newton Street Suite 150
Waltham, MA 02453
(781) 443-4940
Norma Wallace
Program Director
319 Wilder Street
Lowell, MA 01851
(978) 831-4263
Cindy Powers
Division Director
109 Jones Avenue
Dracut, MA 01826
(978) 408-3067
Kathleen Jeffery, LCSW
Program Director
319 Wilder Street
Lowell, MA 01851
(978) 856-5493
Deborah Cosgrove
Program Director
167 Maple Street
Attleboro, Mass 02093
(508) 223-4135 ext 2000

JRI Service Navigator

Not Sure What's Right For You?

No problem. You can call or email us and we'll guide you to the appropriate resources.