Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Our Story

JRI's History

In 1973, in response to problems created by deinstitutionalization in Massachusetts, several young leaders began the Justice Resource Institute (JRI). This unique resource was created to partner with government agencies to address the most confounding problems of the rapidly changing justice and human services systems.

JRI Staff and Artist with Governor Baker

The Early Years

In the early years, JRI served court-involved individuals, eventually working with 26 courts in the commonwealth to institute intensive probation, alternative sentencing, restitution, and mediation programs. The Urban Court Program, begun by Justice Resource Institute in Dorchester Court, was named an exemplary program by the United States Department of Justice.

JRI Grows

Over the years, JRI has taken responsibility for solving a broader array of problems of deinstitutionalization. Sequentially, the agency demonstrated, and now continues to operate, effective programs for: those with severe developmental delays who require significant medical involvement; developmentally delayed individuals living with mental illness and behavioral challenges; mentally ill/behaviorally challenged adolescents; court-involved children and adolescents; people living with HIV/AIDS; gay, lesbian bisexual, and transgendered youth; and children and adolescents who have experienced trauma. JRI also provides home-based counseling and trauma-informed care for the populations its programs serve.

Today

Justice Resource Institute, which is now referred to as JRI, is one of the largest human services providers in the Commonwealth in addition to being the most programmatically diverse. Today, JRI has over 100 programs that  serve hundreds of clients in residential settings, thousands more in outpatient or community based services. The leadership we provide in public policy reaches tens of thousands more through our work in HIV/AIDS, LGTBQ services, and trauma informed systems of care. Each program is exceptionally effective and widely known in its field of concentration, and provides services to individuals throughout the United States and abroad. We employ approximately 2500 employees (and counting) in MA, CT and RI., who each individually and collectively strengthen JRI’s ability to help our clients live more productive and happier lives.

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