Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Services

SMART Clinical Services Team

The CST provides confidential mental health services, advocacy, and case management to young people and their families who are impacted by the criminal and/or juvenile justice systems. SMART Team has developed a specialized model of in-home therapy for proven-risk youth. CST clinicians are master’s-level social workers, and our bachelor-level mentors help youth and families navigate complex systems. They engage justice-involved youth within neighborhoods where violence and crime is prevalent. They provide evidence-based, trauma-informed, mental health treatment in the places where youth can be reached: their homes, schools, detention centers, DYS facilities, jails, and prisons. The work of the CST’s staff of mental health professionals is informed by the latest research on trauma intervention. SMART Team interventions disrupt the pattern of social isolation and encourage healthy behaviors among proven-risk youth.

Hopeful kid with hood
At a Glance
This service is for
Focus: The Clinical Services Team’s (CST) comprehensive services, expertise, networks, knowledge of how to navigate the justice system, and willingness to tackle the toughest cases have transformed the lives of many proven-risk youth.
Age: 13-24
Gender: male, female, transgender, non-conforming
Capacity: Our referrals come from the Department of Youth Services, probation, parole, Suffolk County Sheriff's Department, and parents.
Accessing this service
The Clinical Services Team accepts MBHP.
Let's Connect
Jenese Brownhill, LICSW
Program Director
555 Amory Street
Boston, MA 02130
(508) 479-1573
Our Model

The CST provides confidential mental health services, advocacy, and case management to young people and their families who are impacted by the criminal and or juvenile justice systems. SMART Team has developed a specialized model of in-home therapy for proven-risk youth. CST clinicians are master’s level-social workers, and our bachelor-level mentors help youth and families navigate complex systems. They engage justice-involved youth within neighborhoods where violence and crime are prevalent. They provide evidence-based trauma-informed, mental health treatment in the places where youth can be reached: their homes, schools, detention centers, DYS facilities, jails, and prisons. The work of the CST’s staff of mental health professionals is informed by the latest research on trauma intervention. SMART Team interventions disrupt the pattern of social isolation and encourage healthy behaviors among proven-risk youth. CST’s clinicians and mentors offers non-traditional, flexible mental health services including clinical case management, individual and family counseling, and therapeutic mentoring. Clinicians incorporate numerous approaches to inform treatment and support youth and families, including the principles of Positive Youth Development, Cognitive Behavior Therapy, Dialectical Behavioral Therapy, Trauma Informed Care, and other modalities to achieve a safe, supportive environment for youth.

Effective interventions

The CST’s services to proven-risk youth can be a dramatically effective social investment. Their clinical approach mitigates the effects of trauma by rebuilding trust and relationships with family and community. This provides an opportunity for court-involved, homeless, and traumatized youth to change behavior, complete their education, and find and maintain a job. Our approach enables youth to realize their full potential through interventions and supports that are proven to reduce delinquent and criminal behavior, as well as the impacts and financial costs of incarceration.

Innovation

SMART Team, a division of JRI, was selected as a 2016 Social Innovator. The 2016 Boston Social Innovation Forum is working for social change across Greater Boston by helping organizations, such as SMART Team, gain visibility, expand networks, and strengthen impact.

Leadership

Jenese Brownhill is a Licensed Independent Clinical Social Worker. Jenese began her career as a Boston police station-based social worker along with our SMART Team founder Jeff Butts. She has a long history of working with at-risk youth and families and has extensive knowledge of resources and treatment modalities specific to this population. She has worked in numerous settings including the alternative education program, the outpatient clinic, the community health center, the family stabilization program, and the juvenile justice system.

J Brownhill
The SMART Team is instrumental in supporting the effective transition of high-risk youth back into the community. We're fortunate to have them as a partner in our work.
Peter Forbes
Commissioner, Department of Youth Services
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