Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Services

Connecticut Community-based Services

Connecticut Community-based Services offers therapeutic outpatient services and interventions that are tailored to meet the needs and goals of each individual. Connecticut Community-based Services are client-driven and family-focused. We strive to provide an array of accessible, flexible, and culturally competent services to meet the ever-changing needs of the family.

Group of Diverse Teens
At a Glance
This service is for
Focus: To help children and adolescents overcome challenging behaviors and assist them to successfully function in their communities.
Outpatient clinic ages: 5-18
Community services ages: 5-21
Gender: male, female, transgender, non-conforming
Let's Connect
Julie Hwayoung Shepherd, LPC
Program Director
322 Main Street
Building 2, 2nd Floor
Willimantic, CT 06226
(508) 782-2953
Approach

We use a wraparound model, an approach to care that builds on the existing strengths and natural supports in the child’s life. Our goal is to support youth and families in recognizing their own capacities, finding common ground, and building skills for healthy communication so that families can maintain unity while allowing youth to develop independence in safe and developmentally appropriate ways.

Connecticut Community-based Services specializes in trauma-informed treatment utilizing the Attachment, Self-Regulation and Competency (ARC) framework, which helps youth with traumatic histories develop self-regulation skills, increase interpersonal skills, and gain competency and independence. Our in-home services are provided by a skilled team of trauma-informed clinicians who support children and adolescents by developing detailed behavioral plans that are aimed at helping them overcome challenging behaviors so that they can function successfully both in the home and in the community.

Northeast Behavioral Health Center

Connecticut Behavioral Health Clinics offer therapeutic outpatient services and interventions that are tailored to meet the needs and goals of each individual. We provide a range of services to help both children and families manage a variety of behavioral health conditions.

Services

Individual, family, and group therapy. Individual therapy is utilized to build self-regulation techniques used in the home and community, and centers around developing competency. Family therapy often focuses on conflict resolution, building healthy communication skills, and creating structure and routine.

Parent/caregiver support is through therapy, coaching, advocacy, psycho-education, and case management.

Case management and coordination is for youth and families receiving care through multiple pathways.

Psychiatry services with a board-licensed psychiatrist.

Approach

Northeast Behavioral Health specializes in trauma-informed treatment utilizing the Attachment, Self-Regulation and Competency (ARC) framework that helps youth deal with traumatic histories, develop self- regulation skills, increase interpersonal skills, and gain competency and independence. The program specializes in comprehensive clinical skill- building with safety-planning and risk management for families, crisis intervention, Dialectical Behavioral Therapy (DBT) skill-building,  Cognitive Behavioral Therapy (CBT), individual, family and group therapy, and psychiatry services.

Services

We offer the following services and/or combination of:

  • Therapeutic mentoring in the home and community. Youth are matched with a mentor who can provide support and hands-on experiences for meeting individual goals. Examples of specific skills include self-regulation, life skills, physical health, and self-efficacy. In the past, mentors have worked with youth on exercise, employment assistance, social skills, crisis management, etc.
  • Support for risk behaviors including risk management and assessment, creative safety plans, and crisis intervention. Respite services are available in some cases.
  • Education advocacy for students with disabilities and families seeking support in accessing appropriate plans and placements for their children.

Most services are delivered in the northeast region of Connecticut. Our geographic reach has expanded to other regions of Connecticut and both Community-based Services and our Behavioral Health Clinics can be found in Pomfret, Willimantic, Norwich, and New Britain.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.

@JRISocialJstce