Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Services

Susan Wayne Center of Excellence

The Susan Wayne Center of Excellence (SWCE) is a residential treatment center designed to enable students with unique challenges to reach their maximum potential by offering a sophisticated level of education and clinical treatment.

Susan Wayne Center of Excellence Campus
At a Glance
This service is for
Focus: At SWCE, we offer intensive therapeutic services for adolescent boys and girls who are mild to moderately cognitively impaired with concurrent behavioral, mental health, and medical issues.
Age: 12 - 20
Gender: male, female, transgender, non-conforming
Capacity: 27
Let's Connect
Stacey Forrest
Director
75 Church Street
Thompson, CT 06277
(860) 928-5900
Approach

We utilize a strengths-based, individualized, whole-person approach to treating the students in our care. Family-centered, culturally competent beliefs are the foundation for all interventions and treatment. We provide highly skilled and nurturing direct-care staff around the clock, as well as teachers, nurses, clinicians, and an on-staff psychiatrist. We utilize a trauma-informed framework, called the Attachment, Self-Regulation and Competency (ARC) model, which helps students to build positive relationships, learn and practice self-regulation skills, and identify strengths.

Susan Wayne Center of Excellence

 

Clinical Services

We utilize a trauma-informed, evidence-based treatment model. This approach, called the Attachment, Self-Regulation, and Competency (ARC) model, was developed by the Trauma Center, JRI, and provides a framework for thoughtful clinical intervention with complexly traumatized youth and their caregiving systems. ARC is designed for youth from early childhood to adolescence and their caregivers or caregiving systems. It addresses many of the challenges faced by our youth and their families.

Medical Services

The SWCE nursing team works in partnership with all other departments, students, families, local medical groups, specialists, and our staff psychiatrist. This model of medical case management allows our nursing staff to understand and communicate a more nuanced view of a student’s physical health as it integrates with their mental health, behavior, and development. Nurses also work individually with students using a coach/mentoring model to engage them in building skills for self-care. SWCE has a board licensed psychiatrist on staff, who serves as our medical director.

Family-Centered

A key component of our mission is keeping family-centered values at the forefront of our work with students. We support family contact, visits, and family therapy as frequently as is appropriate for the child and their caregivers. We hold a variety of family-friendly events and festivals. We believe that lifelong connections and relationships are a critical component of treatment, and strive to uphold this value in all that we do.

 

Innovative Practices

At the Susan Wayne Center for Excellence, we are constantly striving to utilize new and promising practices. We regularly review promising research, and pursue evidence-based, developmentally appropriate interventions. For example, we incorporate adventure-based therapy, pet therapy, and equine therapy into our therapeutic options. We also offer biofeedback (HeartMath), as well as Sensory Motor Arousal Regulation Treatment, or SMART, an intervention geared at meeting our students’ unique sensory input needs.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.

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