Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

JRI Health

JRI Health’s primary mission is to partner with individuals and communities to achieve the health and justice we all deserve. JRI Health offers a continuum of services to mitigate the social and health determinants, and address the well-being of underserved individuals and communities living with and at risk for HIV and HCV. Services incorporate state-of-the-art best practices and standards of care to ensure culturally competent psychosocial supports, effective case management, and housing, legal, and treatment resources, particularly for immigrants, MSM, communities of color, and individuals struggling with treatment adherence. JRI Health has also worked to positively impact the service-delivery system, providing skills training to medical and social service providers on community health issues.

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These services might be right for you if
You are living with HIV/AIDS or at risk for infection.
You are an LGBTQ+ youth of color looking for help navigating the coming-out process, gender-identity transitions, developing healthy coping strategies, and further support for family, work, and school issues.
You need direct representation by an attorney on matters relating to basic subsistence needs including housing, public benefits, and healthcare.

Peer Support Services

Peer Support Services (PSS) directly responds to people who are infected and/or affected by HIV/AIDS by providing a myriad of one-on-one and peer-led social support activities. These activities include support groups that embrace the diversity of our community. Peer Support Services provides support and education for individuals around topics such as medications, relationships, sexual health, stigma, substance use, communication, and much more.

RISE

RISE is a multi-service component of JRI Health, serving the MetroWest area (Framingham, Marlborough, Milford, and surrounding towns) that offers both HIV Client Services and Preventive Health Care.

RISE offers a variety of preventive, counseling, testing, case management, and group support services for individuals affected and living with HIV/AIDS.

Boston GLASS

Boston GLASS (Gay & Lesbian Adolescent Social Services) provides a continuum of services to LGBTQQ+ youth of color and their allies in the Greater Boston area. As a leader in LGBTQ+ youth services, we also provide education and consultation to other providers and community organizations.

Prevention and Access to Care and Treatment (PACT)

PACT provides intensive, home-based care to people living with HIV who are having challenges navigating their healthcare and treatment. PACT's Community Health Workers (CHWs) assist clients in coordinating and getting to medical appointments, managing medications, and dealing with barriers to better health. PACT also provides training and technical assistance to other organizations interested in developing a community health worker program.

JRI Health Medical Case Management

JRI Health provides Medical Case Management (MCM) for people living with HIV/AIDS. Case management provides a wide range of client-centered services, such as linkage to medical care, coordination of support for both medication adherence and insurance. Case management services also assist with housing, mainstream benefits and resources, support groups, and coordination of care for substance use and mental health services.

Health Law Institute

The JRI Health Law Institute (HLI) offers holistic, client-centered, trauma-informed legal services to low-income individuals living with disabilities. Using a medical-legal partnership approach, our legal services are aimed at helping clients stabilize their lives so that they can focus on their medical care needs.

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