Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Services

Prevention and Access to Care and Treatment (PACT)

PACT provides intensive, home-based care to people living with HIV who are having challenges navigating their healthcare and treatment. PACT's Community Health Workers (CHWs) assist clients in coordinating and getting to medical appointments, managing medications, and dealing with barriers to better health. PACT also provides training and technical assistance to other organizations interested in developing a community health worker program.

Medical Case Management
At a Glance
This service is for
Focus: PACT staff work with people who have struggled to manage their health by seeing them regularly at home to work collaboratively through barriers.
Age: PACT serves primarily adults but is available to all ages.
Capacity: 75 Clients
Let's Connect
Sarah Quinn
PACT Program Manager
75 Amory Street, Garden Level
Rear Entrance
Boston, MA 02119
857.399.1915 x2312
Who are PACT's Clients?

PACT Clients:

  • may be struggling to take their HIV medications.
  • may be living with HIV and struggling to take medications for other health issues such as diabetes, high blood pressure, and heart disease.
  • live in and around the Boston area.
  • are generally referred by a healthcare or social service provider.
  • are open to having a community health worker visit them at home on a regular basis (or in another location in the community).
  • may be struggling with mental health issues, substance use, homelessness, domestic violence, cognitive issues, trauma, and stigma and disclosure issues.
How Do I Refer to PACT?

PACT clients are usually referred by a member of the medical team but can also be referred by other HIV programs. We just ask referrers to give us some information about what health challenges the person is facing and to send along recent labs. Our referral forms are attached below.

What Services Does PACT Offer?

PACT staff:

  • visit clients weekly in their homes to give support around medications and offer health education through an evidence-based curriculum.
  • support clients with issues related to health, housing, benefits and income, food, relationships, stigma and social support, and can make referrals for any of these services.
  • accompany clients to their medical appointments and advocate for them, as well as maintaining ongoing communication and serving as a liaison with medical teams.
Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.

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