Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

John Gatto, LICSW

Senior Vice President of Community Health

John first began working at JRI as a mental health clinician at JRI Health in 1994, providing home-based services to adults with HIV/AIDS in our housing and home care programs. Over the following five years he assumed positions of increasing responsibility, overseeing the development of substance abuse services at the Sidney Borum Health Center and then serving as the Clinical Director of the Assisted Living Program. John left JRI in 2000 and held leadership positions in the HIV/AIDS community, leading the merger of several AIDS service organizations in the Boston area. He returned to JRI in 2012 as the Executive Director of JRI Health and now as the Vice President of Community Health. He holds an MSW from Boston University.​

John Gatto

@JRISocialJstce