Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Nancy Gentile, LICSW

Vice President

Nancy came to JRI in 2013 as a result of the merger with Community Care Services (CCS), and has been a strong leader within JRI for the past three years. Nancy worked with CCS for 22 years, helping to lead and create change in the agency.    Currently, Nancy oversees all residential and group home programs of the CCS Division, along with the CBAT and teen parenting program.  In addition, she oversees the Family Housing Program, and the Intensive Foster Care and Adoption program. In her role, Nancy will join the current JRI Residential Team, to help particular sites develop the resources and networking opportunities to find continued success. Nancy will oversee and lead all the strategic operational planning across the residential division, including oversight of the southern Massachusetts group homes and the Meadowridge Schools.

Nancy Gentile

@JRISocialJstce