Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Equality Resources

The proposed immigration public charge rule was published for comment on October 10th.  Comments can be submitted through December 10th.  The public comment period provides an opportunity for individuals and organizations to take action and voice their concerns about the proposed rule change, which makes it harder for low-income immigrants to get visas and green cards, particularly if they access certain benefits (e.g., MassHealth, SNAP, housing subsidies, etc.)

Here is a brief summary of the synopsis:

  1. Public charge - outlines the benefits that impact the determination of who will be considered a “public charge” – in essence, impacting what an immigrant family can access that will be reviewed as part of their immigration process
  2. There are currently proposed changes to what benefits will have impact  - The new changes include a much broader list of benefits including health care, nutrition, and housing programs
  3. The rule will NOT be retroactive and does NOT include benefits that are considered emergency relief, disaster relief, or anything not listed on the attached
  4. Certain groups are not subject to public charge, including refugees, asylees, survivors of domestic violence, and other protected groups

Here is information on submitting comments:


Who can submit a comment? Anyone!  Note: comments must be submitted in English. However you may submit comments in another language with an English translation and statement from the translator verifying its accuracy.


How much time do you have? Comments can be submitted now through December 10th.


What information is required? First and last name only. If individuals want to submit anonymously, a third party can submit on their behalf. NOTE: if you are submitting on behalf of someone else, explain your relationship to that individual and provide as much detail as possible without disclosing that individual’s identity.


How do you submit a comment? The easiest way to submit a comment is through the Protecting Immigrant Families site. However, if you would like to provide a longer comment or do not want to provide a zip code or email address you can submit directly through For individuals without internet access, comments can be mailed to the following address:


;                    Samantha Deshommes, Office of Policy and Strategy

                     U.S. Citizenship and Immigration Services, Department of Homeland Security

                     20 Massachusetts Avenue NW, Washington, DC 20529-2140


Tips: 1) Don’t copy and paste template language. Only unique comments will be reviewed. 2) Explain what you think is wrong with the proposed rule (don’t try to fix it). 3) Provide personal experiences in your own words.


Additional Resources:


Protecting Immigrant Families FAQs


Protecting Immigrant Families Resources


Protecting Immigrant Families Digital Media Toolkit


Below is a list of resources regarding equality, and your rights.

Know Your Rights: Demonstrations and Protests  Know Your Rights: Demonstrations and Protests
Know Your Rights: What to do if you’re stopped by police, immigration agents, or the FBI Know your rights (English)
Conozca sus derechos: parado/a por la policia, agentes de inmigracios o el FBI Know your rights (Spanish) 
Letters for Black Lives: an open letter project on anti-blackness (a set of crowdsourced, multilingual, and culturally-aware resources aimed at creating a space for open and honest conversations about racial justice, police violence, and anti-Blackness in our families and communities)


How to Protect Yourself and Your Family as DACA ends
DACA Announcement Reaction Toolkit 
What Do I Need to Know About the End of DACA
Department of Homeland Security: FAQ About Rescission of DACA
DREAM Act Toolkit Resource that helps you contact your congressman. Also gives other resources for advocacy and political involvement
Educators for Fair Consideration (E4FC)
Immigrant Legal Resource Center


Cosecha: Advocacy group requesting fund to continue the fight for DACA students. Support the Fight Financially. 

United We Dream Network

DRUM - Desis Rising Up & Moving

Define American

Student Immigrant Movement - local Boston organization for undocumented students 

Centro Presente 

Chelsea Collaborative

Coalition of Humane Immigrant Rights

Massachusetts Immigrant and Refugee Advocacy Coalition (MIRA)