Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Robert Gervais

Robert S. Gervais is currently a JRI Division Director directly overseeing residential schools and community based group homes in Southeastern, MA.  Robert is also responsible for the oversight and implementation of the Building Communities of Care (BCC) curriculum across all of the JRI sites which currently consists of the oversight of over eighty (80) BCC trainers.  Prior to joining JRI, Robert worked at a diagnostic assessment program located in Worcester, MA.  In 1997, Robert joined JRI as the Assistant Director and then Director, at JRI’s Butler Center which is a specialized juvenile justice program serving committed youth with significant mental health histories.  Over the next nine years Robert served as the Director at several other JRI juvenile justice and residential programs. Throughout this time Robert focused on best practices for crisis management with a continued goal of restraint reduction and elimination for all the clients at his sites.  Robert joined a JRI working group in 2010 which was focused on creating trauma informed settings which ultimately led to the creation of the BCC curriculum which Robert is a co-author. Robert has been an employee of JRI for over 17 years.