Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Vicarious Traumatization, Secondary Trauma, and Self-Care for Service Providers

Goal:  To improve participants' ability to identify and address the personal and professional impact of working with persons affected by developmental trauma.

Content and Methods: Vicarious traumatization is a process by which the inner experience of the professional becomes transformed as a result of exposure to the traumatic material of the clients we serve.  Professionals who work with abused and neglected children/adults/families are exposed to stressors which have the potential to impact perceptions of self, others, safety, trust, intimacy, and meaning-making.  Over the long-term, the impact of vicarious traumatization may lead to demoralization, burnout, and increased staff turnover.  This interactive workshop will address the experience of vicarious traumatization, including definition, origins, and ways to recognize signs of VT, as well as ways to prevent, address, and re-connect to the factors which allow us to sustain ourselves in the work.  Note:  In addition to format described above, this workshop will include opportunities for self-assessment of vicarious trauma as well as compassion satisfaction using structured evaluation measures, and will include small-group exercises and discussion of key concepts.

Contact Information

Please contact Elizabeth James,, or Jana Pressley, Psy.D., for more information about this training.

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