Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Heather Escandel, LMHC

Heather attended advanced Wraparound Train the Trainer Certification through Vroon VanDenBerg LLP; an international consulting company that offers a full range of services and training to support communities to improve systems of care through the use of the Wraparound Approach. For the past five years Heather has received advanced coaching and mentoring, consultation and technical assistance in the development of Wraparound practices, approaches, community and provider assessment as well as fidelity to the wraparound approach.

Heather Escandel

@JRISocialJstce