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In-Home Behavioral Services

In-Home Behavioral Services provide essential support for youth struggling with challenging behaviors that disrupt daily life. Using a behavioral approach, we collaborate closely with the child and family to develop a tailored behavior plan to improve the child’s functioning. We work together to implement the personalized plan, offering hands-on guidance and support every step of the way.

Teacher and child interacting
At a Glance
Our In-Home Behavioral Services Program offers personalized interventions and coaching to help families manage their child's behaviors effectively.

Age

Birth - 21st Birthday

Gender

All

Referrals

MassHealth-enrolled youth under 21 who meet the medical necessity criteria.
Our Mission

In-Home Behavioral Services is dedicated to helping families in Southeastern Massachusetts, Cape Cod and The Islands, Cape Ann, Merrimack Valley, Plymouth, and Taunton manage and reduce challenging behaviors in children. Our approach is grounded in behavioral principles and customized to meet each family's unique needs. 

We work closely with families, providing innovative treatment interventions, parent coaching, and progress monitoring through comprehensive data collection methods. Our mission is to offer compassionate, collaborative support that empowers families to create positive change.


Our Programming

In-Home Behavioral Services include:

  • Functional Behavior Assessment (FBA): A thorough assessment to understand the youth's behavior.
  • Behavior Action Plan (BAP): A personalized plan designed to address and improve challenging behaviors.
  • Family Coaching and Support: Guidance and support to help families implement the BAP effectively.
  • Ongoing Monitoring: Regular evaluation of the BAP's effectiveness to ensure progress.
  • Coordination with Providers: Collaborate with other service providers to support the child's well-being.

Our services utilize principles of applied behavior analysis (ABA) and are delivered by JRI therapists with expertise in managing and treating challenging behaviors.

Our Clinical Approach

Applied Behavior Analysis (ABA) is the foundation of our clinical approach, utilizing practices like positive reinforcement, repetition, and prompting to develop adaptive skills and promote pro-social behavior. 

ABA is also effective in reducing social challenges and serious behavioral issues. A key aspect of ABA is the use of data collection and analysis to guide and refine treatment strategies, ensuring effective and targeted interventions.

Locations

  • Merrimack Valley: 227 Chelmsford Street, Suite 13C, Chelmsford, MA 01824
  • Southeast Massachusetts: 35 Summer Street, Suite 104, Taunton, MA 02780
  • Southeast Massachusetts: 651 Orchard Street, Suite 202, New Bedford, MA 02744
  • Cape Cod: 221 Willow Street, Yarmouth Port, MA 02675
  • Metrowest: 360 Massachusetts Avenue, Suite 103, Acton, MA 01720
  • Cape Ann: Blackburn Center 3 & 4, Second Floor, Gloucester, MA 01930
Our Team

No team members found.

Our experience with JRI was life changing. Before they were engaged, the highs and lows that go with mental illness had significantly strained our entire family. The JRI in home team got to know our strengths and our challenges. They gave each of us compassion, encouragement, guidance about self care, and a structure to help us rebuild our strengths as a family. After we graduated from services, we were doing a lot better as a family and as a community. We knew how to get along with each other.

Frequently Asked Questions
Referral Information

In-Home Behavioral Services are available to MassHealth-enrolled youth under 21 who meet the medical necessity criteria. To refer a child to IHBS, please contact the Program Director for your area:

  • Southeastern Massachusetts: Rebecca O'Connor, MA (508) 737-3491
  • Merrimack Valley: Kate Engel, LMHC (978) 682-7289
  • Metrowest: Andrea Passacantilli, LMHC (978) 264-3500
  • Cape Ann: Meredith Testaverde, BCBA, LABA, LICSW (978) 283-7198

For an update on the status of your referral, please reach out to Lori McGahan, [email protected].

Let's Connect

Rebecca O'Connor

Program Director

(508) 737-3491

[email protected]

221 Willow Street, Yarmouth Port, MA 02675

Andrea Passacantilli, LMHC

CBHI Program Manager

(978) 806-7285

[email protected]

360 Massachusetts Ave, 2nd Floor Acton, MA 01720

Kate Engel, LMHC

Area Director

T: (978) 682-7289
F: (978) 221-5831

[email protected]

227 Chelmsford Street, Suite 13C, Chelmsford, MA 01824

Meredith Testaverde, BCBA, LABA, LICSW

IHBS Manager

T: (978) 283-7198
F: (978) 281-7793

[email protected]

Blackburn Center 3 & 4, Second Floor, Gloucester, MA 01930

Request More Information
Request More 
Information

For assistance determining which programs or services will meet your needs, please fill out the form below. Our service navigator will reach out by phone, text, or email. If you have a question regarding a particular program, please contact the program director listed above.

Please note that this form is not HIPAA-compliant. We urge you not to include protected health information.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?
Teen Parenting Program
Teen parents are referred to Teen Parenting Programs by DTA. If you have a DTA worker please reach out to them. If you do not have a DTA worker please follow the below instructions. 

How to Get a DTA Worker in Massachusetts
If you need to speak with a Department of Transitional Assistance (DTA) worker — whether for benefits, SNAP Path to Work, or employment services — there are several ways to connect with them.

1. Call the DTA Assistance Line
      Phone: (877) 382‑2363
      Hours: 8:15 A.M. – 4:45 P.M.
      This is the main line for general DTA inquiries, but note that DTA has been experiencing high call volumes and may hang up on some calls due to staffing shortages MassLegalHelp.

2. Use DTA Connect
      Visit the DTA Connect website to report changes, view notices, and get updates.
      You can also use the DTA Connect mobile app to manage your account and communicate with staff Mass.gov.

3. Contact Your Local DTA Office
     Find your local office’s phone number in the DTA office directory or by calling the Assistance Line. Go in person during business hours for in-person interviews or to speak directly with a caseworker MassLegalHelp.
 
IRTPS
Referrals for IRTPs come from Inpatient Psychiatric Facilities, and services are funded through the Department of Mental Health. Please connect with your referring physiatrist or inpatient provider.
Employment Verification
JRI has partnered with EmpInfo to provide all verifiers (lender, bank, mortgage company, etc) with employment verifications through a fast and secure connection!

1. Verifier visits www.empinfo.com or 1-800-274-9694
2. Verifier follows process to register by selecting “verify now”
3. After registration is complete, verifier can obtain verification by entering the following details in the EmpInfo portal:
- Company Name: Justice Resource Institute, Inc.
- Social Security Number
- Authorization Code (if verifying income, you must obtain an
Authorization Code directly from the employee).
4. Verification of employment is immediate! If you run into any issues or need further assistance, please contact EmpInfo directly at 1-800-274-9694.
Record Request
Please click here to submit a record request. 
Referral Status
For an update on the status of your referral for community-based services (In-Home Therapy, Therapeutic Mentoring, In-Home Behavioral Services, Outpatient Therapy or our Community Services Agencies), please reach out to Lori McGahan, [email protected]. 
Job Application Status
To check the status of your application log back into the UKG account you created when applying. You can view active applications under 'My Presence' then clicking on 'Applications'  If you have any further questions please contact [email protected].


Check Status
Educational Advocacy
Please click this link for more information on how to access educational advocacy resources.
Housing
If you are looking for housing for youth or young adults under age 25 please contact William Thompson at 857-399-1905 x23200.


If you are looking for rental assistance for people living with HIV please contact Mairead Skehan at 857-399-1905 x23180.

If you are looking for housing for clients of the Department of Mental Health please contact Maureen Skehan at 857-399-1905 x23230. 

For all other inquiries about housing please check out this resource list and click on Housing and Homelessness. 


Request More Information
Request More 
Information

For assistance determining which programs or services will meet your needs, please fill out the form below. Our service navigator will reach out by phone, text, or email. If you have a question regarding a particular program, please contact the program director listed above.

Please note that this form is not HIPAA-compliant. We urge you not to include protected health information.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?
Teen Parenting Program
Teen parents are referred to Teen Parenting Programs by DTA. If you have a DTA worker please reach out to them. If you do not have a DTA worker please follow the below instructions. 

How to Get a DTA Worker in Massachusetts
If you need to speak with a Department of Transitional Assistance (DTA) worker — whether for benefits, SNAP Path to Work, or employment services — there are several ways to connect with them.

1. Call the DTA Assistance Line
      Phone: (877) 382‑2363
      Hours: 8:15 A.M. – 4:45 P.M.
      This is the main line for general DTA inquiries, but note that DTA has been experiencing high call volumes and may hang up on some calls due to staffing shortages MassLegalHelp.

2. Use DTA Connect
      Visit the DTA Connect website to report changes, view notices, and get updates.
      You can also use the DTA Connect mobile app to manage your account and communicate with staff Mass.gov.

3. Contact Your Local DTA Office
     Find your local office’s phone number in the DTA office directory or by calling the Assistance Line. Go in person during business hours for in-person interviews or to speak directly with a caseworker MassLegalHelp.
 
IRTPS
Referrals for IRTPs come from Inpatient Psychiatric Facilities, and services are funded through the Department of Mental Health. Please connect with your referring physiatrist or inpatient provider.
Employment Verification
JRI has partnered with EmpInfo to provide all verifiers (lender, bank, mortgage company, etc) with employment verifications through a fast and secure connection!

1. Verifier visits www.empinfo.com or 1-800-274-9694
2. Verifier follows process to register by selecting “verify now”
3. After registration is complete, verifier can obtain verification by entering the following details in the EmpInfo portal:
- Company Name: Justice Resource Institute, Inc.
- Social Security Number
- Authorization Code (if verifying income, you must obtain an
Authorization Code directly from the employee).
4. Verification of employment is immediate! If you run into any issues or need further assistance, please contact EmpInfo directly at 1-800-274-9694.
Record Request
Please click here to submit a record request. 
Referral Status
For an update on the status of your referral for community-based services (In-Home Therapy, Therapeutic Mentoring, In-Home Behavioral Services, Outpatient Therapy or our Community Services Agencies), please reach out to Lori McGahan, [email protected]. 
Job Application Status
To check the status of your application log back into the UKG account you created when applying. You can view active applications under 'My Presence' then clicking on 'Applications'  If you have any further questions please contact [email protected].


Check Status
Educational Advocacy
Please click this link for more information on how to access educational advocacy resources.
Housing
If you are looking for housing for youth or young adults under age 25 please contact William Thompson at 857-399-1905 x23200.


If you are looking for rental assistance for people living with HIV please contact Mairead Skehan at 857-399-1905 x23180.

If you are looking for housing for clients of the Department of Mental Health please contact Maureen Skehan at 857-399-1905 x23230. 

For all other inquiries about housing please check out this resource list and click on Housing and Homelessness. 


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