Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Leader in Social Justice.

Justice Resource Institute strives to serve the needs of underserved individuals, families, and communities with compassion and dignity.

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Happenings at JRI

Sara Benjamin and Jenese Brownhill wrote this powerful op-ed in the Morning Consult.  Read the full op-ed.
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Happenings at JRI

JRI, a provider of trauma-informed care to children and families in Massachusetts, Rhode Island, and Connecticut, has named Clinton resident Kerry-Ann Williams, M.D. to the position of medical director of children’s residential programming in Massachusetts. Williams, a psychiatrist, brings years…
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Happenings at JRI

How do you get electricity for your new apartment?  How do you open an account with a cable provider?  How do you open a bank account?  What is a credit score?  How do you know which credit card is right for you?  How do student loans work?  How do you find a career and know if it is right for you…
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Happenings at JRI

We are excited to announce that Building Communities of Care: A Comprehensive Model for Trauma-Informed Youth Capacity Building and Behavior Management in Residential Services has been published in Residential Treatment for Children and Youth. We'd like to give special thanks and recognition to…

What We Do

JRI encompasses a broad range of specialized schools and unique programs
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JRI offers a range of programs designed to support youth struggling with intensive acute symptoms. These programs include long-term intensive residential treatment programs as well as short-term stability support (both a…

These services might be right for you if:
  • You or your child is struggling with significant acute symptoms of mental illness or complex trauma…
  • You or your child is in immediate need of a stable and safe living environment while you seek long…
  • You or your child are in need of support in the juvenile justice system.

JRI provides an array of innovative and evidence-based outpatient mental health services throughout Massachusetts, Rhode Island, and Connecticut. All of JRI’s Behavioral Health Centers and Trauma Services use intervention…

These services might be right for you if:
  • You or someone you know needs trauma Informed Outpatient Behavioral Health and Clinical Services.
  • You or someone you know needs a psychiatric/psychological assessment and evaluation.
  • You or someone you know requires medication management.

JRI provides a wide variety of specialized in-home and community-based services throughout Massachusetts. Our services include intensive care coordination, in-home and outpatient therapies, mentoring services, in-home…

These services might be right for you if:
  • Your child/youth is in need of community-based behavioral health services.
  • You or your child/youth is looking for GLBT support services.
  • You want to find expertise and services related to sexual exploitation.
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JRI Connecticut is committed to opening doors to opportunity for youth and families who face the complex challenges associated with trauma, mental illness, and cognitive impairment. Within an environment that preserves…

These services might be right for you if:
  • You or your child is struggling with symptoms of complex trauma and/or mental illness.
  • You or your child is struggling in your current academic setting.
  • Your child/youth is in need of community-based behavioral health services.
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JRI Developing Abilities collaborates with individuals who have developmental disabilities, their families, state agencies and advocates to design, develop, and implement community-based, consumer-responsive programs of…

These services might be right for you if:
  • You or someone you know has a developmental disability.
  • You or someone you know needs supports either in their home or in a staffed home.
  • You or someone you know with a developmental disability wants to grow their skills through job…
Student and Teacher

For over thirty years, JRI has opened doors to educational opportunity for youth in our local communities. Within our specialized schools, JRI has created academic and therapeutic programming that fosters healthy growth,…

These services might be right for you if:
  • You or your child is struggling in your current academic setting.
  • You or your child is struggling with symptoms of complex trauma and/or mental illness.
  • You or your child is struggling with peer relationships in your current academic setting.
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JRI provides intensive foster care services, adoption supports, after-school supports, and early-childhood training and consultation for families seeking supports around safety, healthy development, and long-term success…

These services might be right for you if:
  • You are interested in becoming a foster parent.
  • You or your child is seeking foster care.
  • You or your child is interested in adoption.

JRI Health and Housing works with individuals living with and at risk for HIV and HCV to help provide them with the treatment, housing, and justice we all deserve.  We offer case management, rental subsidies, legal, and…

These services might be right for you if:
  • You are an underserved individual living with or at risk for HIV.
  • You or someone you know who is living with HIV/AIDS needs affordable housing and help maintaining…
  • You or someone you know is an LGBTQ+ youth of color in need of tools to make healthy decisions.

JRI Service Navigator

Not Sure What's Right For You?

No problem. You can call or email us and we'll guide you to the appropriate resources.

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JRI in Action

Established in 1984, the Youth Trauma Program's mission is to assist children and families in dealing with the effects of trauma.  The program provides assessments and trauma-focused outpatient therapy services to child and adolescent victims of sexual abuse, physical abuse, and other trauma,…

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JRI in Action

JRI employs over 2,400 employees who are recognized for their outstanding professional skills, compassion and community leadership. JRI recognizes that knowledgeable, well-skilled staff are essential to the high-quality programs and ensuring effective client outcomes. JRI values staff as a…

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JRI in Action

Housing Programs Spotlight:

The YouthHarbors program serves homeless, unaccompanied high school students who statistically are 87% more likely than their housed peers to drop out of high school.

Donate today to help YouthHarbors students stay in…

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JRI in Action

JRI Health Spotlight:

Program RISE is a multi-service component of JRI Health, serving the MetroWest area (Framingham and surrounding towns) offering STI preventative, counseling, and testing services for the public as well as case management and group support services for individuals…

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JRI in Action

JRI Health Spotlight:

GLASS provides a continuum of services to LGBTQ+ youth of color and their allies in the Greater Boston and Greater Framingham areas. As a leader in LGBTQ+ youth services, we also provide education and consultation to other providers and community organizations.

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