Long Term Services and Supports (LTSS)

LTSS Care Partners is a team of Care Coordinators that work with your child's providers and social supports to improve access to care and resources. Many Care Coordinators are bilingual in English and other languages. This service is free and is part of your child's MassHealth insurance.

Picture of a male teenager and his mother
At a Glance
This service is for
Ages 3 to 18 (21 with exception) with medical and LTSS needs.
We help people arrange LTSS and social services. We often work with people that have autism, physical conditions, acquired brain injury, and intellectual & developmental disabilities.
Let's Connect
Annette Mooney, LICSW
LTSS Program Director
3313 Washington St.
Jamaica Plain, MA 02130
617-522-0650 ext. 2836
What Your Care Coordinator Can Do
  • Identify your child's health and social needs
  • Coordinate with your child's doctors and social service providers
  • Support you with scheduling and keeping appointments
  • Assist you in setting up transportation for appointments
  • Arrange for in-home services when eligible
  • Support your child's medication and nutrition needs
  • Connect you to free food services such as SNAP
  • Help you understand MassHealth letters and forms
  • Connect you to housing, rental and utility programs and waitlists.

MassHealth has partnered with 4 non-profit organizations in the Greater Boston area to form Community Care Partners (CCP); Justice Resource Institute (JRI) is one of the organizations. The Long-Term Services and Supports (LTSS) Community Partners (CP) program at JRI provides free care coordination for children 18 years of age and younger. (Through age 21 with exception) For more information about CCP and the other agency partners, please click here.

For referrals, you may outreach to CCP Intake: or JRI Program Director, Annette Mooney:

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

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JRI Service Navigator

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Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.