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Program RISE: Services during COVID-19 Response
Updated March 2022
The team at Program RISE hopes that you and yours are staying safe and finding joy in these challenging times. RISE is a division of JRI Health that provides services to people in the Metro West area, Framingham. Our services include free confidential HIV counseling, testing and referrals, STI and Hepatitis testing, HIV Case Management, Housing Search & Advocacy, Peer Support Services, LGBT services, Overdose Prevention and Education, Needle Exchange, community education programs on HIV, STIs, viral Hepatitis, harm reduction, and LGBTQ cultural competency. We believe that all people –of all races, ethnicities, gender identities, sexual orientations, education levels, ages, languages, religions, and geographic locations – should have the opportunity to live healthy lives.
At RISE, we continue to support our clients and remain open five days a week (M-F). Our current service hours are: Monday 8:30am-3:30pm, Tuesday 8:30am-6:30pm, Wednesday 8:30am-6:30pm, Thursday 8:30am-6:30pm, and Friday 8:30am-3:30pm. As we have provided services throughout the response to COVID-19, it is clear that the changes implemented to maintain everyone’s safety by applying additional OSHA standards and supplying employees and clients with the necessary tools to stay safer during this pandemic have proven to be effective to prevent COVID transmission.
To ensure that only a safe number of clients and staff are in our space at any given time, services below are available by appointment. Clients walking in are asked to call ahead; they will be scheduled and seen as long as an appointment is available. In many cases, those walk-ins will be accommodated based on the client’s needs and appointment availability. All clients entering the space are required to wear a mask covering the nose and mouth. If you do not have a mask, one will be provided. Hand sanitizer is provided throughout the space, and surfaces are regularly disinfected. Physical distancing guidelines are in place to maintain safety for all, including a maximum number of clients in waiting areas.
Providers or clients with general questions or looking for additional information can reach our office at (508) 935-2960.
FREE Safer Sex and Harm Reduction Materials. We will continue to provide access to safer sex and harm reduction materials to people in the MetroWest via mail for people unable to come to RISE. Please complete and/or share the following online form to request materials: tiny.cc/RISE-GLASS_Supplies.
HIV, STI, Viral Hepatitis, and Sexual Health Services. For questions about HIV, STI, and Viral Hepatitis sexual health services, including to schedule HIV testing, Viral Hepatitis testing, STI screening and treatment or PEP & PrEP services, please email Aron Thiim (he/él), Program Manager at firstname.lastname@example.org or call 508-935-2960. If you need to speak with the nurse practitioner, need a prescription refill, or have insurance questions, please email Patti Parker (she/her) at email@example.com. When emailing, please provide your name and number for a call back or return email. If you have symptoms of acute HIV infection or know you’ve had a potential HIV exposure, please e-mail Patti within 72 hours to access PEP or call the above number for immediate assistance. If you need safer sex materials (e.g., barriers and lube), please complete this request form: tiny.cc/RISE-GLASS_Supplies or come to our office to pick up materials.
Case Management. Case managers are in constant contact with all their clients and continue to deliver services virtually, via phone and by appointment. They are making arrangements for in-office appointments only (no home visits). However, if you’re a new client (or looking to refer a new client), please call 508-935-2960 ext. 2557 or e-mail Claude Joseph (he/him), Program Manager, at firstname.lastname@example.org to coordinate the intake process.
Harm Reduction Services. Our Harm Reduction staff are working hard to help minimize unintentional overdoses and continue to provide syringe services and Narcan to our community in person M-F 8am-4pm at our office, via home or program doorstep drop off, and via online request (tiny.cc/RISE-GLASS_Supplies). Harm Reduction staff are providing substance use prevention and harm reduction counseling sessions for enrolled clients by phone and via video chat. Transportation assistance is available for in-person visits. If you are in need of tools to support overdose prevention and harm reduction practices during the outbreak, please contact Audrey Lambert (she/her), Program Manager, at email@example.com or by call/text at 508-861-9947.
LGBTQ+ Services (Framingham GLASS). Groups and activities for LGBTQ+ youth have been moved online. Please follow GLASS on social media (@framinghamglass on Facebook and Instagram) to stay connected to ongoing services and conversations. Remote trainings and workshops for providers looking to support LGBTQ+ clients and/or LGBTQ+ youth groups, as well as all other LGBTQ+ services and GLASS inquiries can be coordinated by Raymond J. Rodriguez (he/él), Health Promotion & Navigator Specialist, at firstname.lastname@example.org
Peer support services. Individual one-on-one check-ins are available to community members living with HIV. Call 508-935-2960 ext. 2557 or email Claude Joseph (he/him) at email@example.com, Donald McKay (he/him) at firstname.lastname@example.org, or, for Spanish speakers, Angel Machicote (he/él) at email@example.com.
Housing Case Management. Housing Case Managers will continue to meet one-on-one with existing clients via phone, through video chats or in-person appointments in the office when necessary. Please reach out to your case manager directly or call 508-935-2960 to schedule an appointment.
Medical transportation. If you need medical transportation, call your case manager at least 24 hours before your scheduled appointment. Leave a message with pick-up time, pick-up location, destination, expected return time, and your phone number. You may also email firstname.lastname@example.org (for Uber Health rides). We will contact you once transportation with JFK Taxi or Uber Health is confirmed.
For information about Coronavirus and COVID-19, how to protect yourself & others, and what to do if you are sick, go to the following link: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Please e-mail Izzy Rivera (he/él) at email@example.com directly if you’d like to donate clothing, masks, personal hygiene items, snacks, gift cards, personal protective equipment, hand sanitizer, etc. Financial donations to Program RISE and/or GLASS are also welcomed.
Framingham, MA 01702
Program RISE offers free testing for HIV, Hepatitis C, chlamydia, gonorrhea, and syphilis. Our walk-in hours are 8:30 AM - 3:30 PM Monday and Friday, and 8:30 AM - 6:30 PM Tuesday, Wednesday, and Thursday.
We offer free treatment for anyone testing positive for chlamydia, gonorrhea, or syphilis. For anyone tested positive for HIV or Hepatitis C, we will connect you to a health care provider for treatment.
Case management links people living with HIV/AIDS with healthcare, insurance, benefits, housing, and related programs. At Program RISE, case managers work with clients to assess needs, develop individual service plans, and coordinate services needed to follow the plan.
Framingham GLASS offers a safe community space for LGBTQ youth of color and their allies ages 13-25. The center provides activities, games, movies, and hang-out space along with free food, toiletries, and safer sex supplies like condoms. Drop-in hours are 4:00 – 7:00 PM Tuesday and Thursday. In addition, the program offers one-on-one support, STI/STD testing, treatment, PrEP, and other services between 11am to 4pm Monday through Friday. For people over the age of 25, they may receive individual prevention, counseling and testing services on a one-to-one basis. Contact Raymond J. Rodriguez (he/him/his/él), Health Promotion & Navigator Specialist, at firstname.lastname@example.org for more information and follow on Facebook at www.facebook.com/framinghamglass.
PrEP refers to Truvada, a once-daily pill you can take to prevent HIV. Program RISE prescribes PrEP and can assist with insurance application, navigating services, adherence, and other support services. If you would like to reduce HIV transmission, you may contact our offices and one of our staff members can do all the necessary testing prior to providing PrEP prescription. For additional information, call 508-935-2960.
PEP can be taken within 72 hours of HIV exposure to help prevent infection. If a person has had an HIV exposure (unprotected sex, exposure to semen, blood, and or vaginal fluid) you might want to consider PEP to reduce the risk of HIV transmission. Program RISE can help clients enroll in PEP.
The program uses a Harm Reduction model. We believe that there is inherent dignity in everyone, and everyone deserves to be treated with care, and respect, regardless of their circumstances. People with a substance use addiction are overdosing from opioid and this calls for a non-judgmental, non-coercive provision of services to the communities in which people who use dugs live in order to assist people in reducing associated harm.
We dispense Narcan, an emergency treatment that can save the life of someone overdosing. We also provide training on how to use Narcan.
Program RISE has a safe used needle drop-off collection bin and also has free harm reduction items, such as; clean needles, tourniquets, bleach & water bottles, and other items that can reduce harm to themselves and others.
The Overdose Prevention and Harm Reduction Programs offers:
- Overdose Prevention Counseling and Prevention Techniques
- Post-Overdose Follow-up visit to people’s homes to connect people to care or harm reduction services
- Routine HIV, STI, and Viral Hepatitis counseling, testing, as well as treatment for STIs
- Short-term health navigation
- Transportation services to treatment
Program RISE works with area organizations to provide a range of services to help clients stay healthy and live better lives. These include:
- Medical care
- Health insurance
- Prescription drugs
- Mental health services
- Drug and alcohol services
- Dental care
- Support groups
- Food access
- Transportation services
- Rental and utility assistance
- Legal services