RISE | Justice Resource Institute

Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.



RISE is a multi-service component of JRI Health, serving the MetroWest area (Framingham, Marlborough, Milford, and surrounding towns) that offers both HIV Client Services and Preventive Health Care.

RISE offers a variety of preventive, counseling, testing, case management, and group support services for individuals affected and living with HIV/AIDS.

RISE offers testing for STIs/STDs (sexually transmitted infections), HIV, and viral hepatitis, including treatment for STIs/STDs, overdose-prevention counseling, medical case management services for people living with HIV/AIDS, and peer support groups for people living with HIV/AIDS.

Case management links people living with HIV/AIDS with healthcare, insurance, benefits, and related programs. At Program RISE, case managers work with clients to assess needs, develop individual service plans, and coordinate services needed to follow the plan.

RISE works with area organizations to provide a range of services to help clients stay healthy and live better lives. There is no charge for these services. These include:

  • Medical care
  • Health insurance
  • Prescription drugs
  • Mental health services
  • Drug and alcohol services
  • Dental care
  • Support groups
  • Food access
  • Transportation services
  • Rental and utility assistance
At a Glance
This service is for
Age: 13 and Up
Let's Connect
Ismael Rivera
Director of Prevention Services at JRI Health
1 Grant Street Suite 100
Framingham, MA 01702
(508) 935-2960 x 2553
Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.