Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Program RISE is a multi-service component of JRI Health, serving the MetroWest area (Framingham and surrounding towns) offering STI preventative, counseling, and testing services for the public as well as case management and group support services for individuals affected and living with HIV/AIDS.

All of our services are free of charge. We are open for walk-in services (no appointment needed) Monday-Friday.

At a Glance
This service is for
Age: 13 and Up
Let's Connect
Ismael Rivera
Director of Prevention Services at JRI Health
1 Grant Street Suite 100
Framingham, MA 01702
(508) 935-2960 x 2553
STI/STD Testing and Treatment

Program RISE offers free testing for HIV, Hepatitis C, chlamydia, gonorrhea, and syphilis. Our walk-in hours are 8:30 AM - 3:30 PM Monday and Friday, and 8:30 AM - 6:30 PM Tuesday, Wednesday, and Thursday.

We offer free treatment for anyone testing positive for chlamydia, gonorrhea, or syphilis. For anyone tested positive for HIV or Hepatitis C, we will connect you to a health care provider for treatment.

HIV Case Management

Case management links people living with HIV/AIDS with healthcare, insurance, benefits, housing, and related programs. At Program RISE, case managers work with clients to assess needs, develop individual service plans, and coordinate services needed to follow the plan.

Framingham GLASS Drop-In Center for LGBTQ Youth of Color

Framingham GLASS offers a safe community space for LGBTQ youth of color and their allies ages 13-25. The center provides activities, games, movies, and hang-out space along with free food, toiletries, and safer sex supplies like condoms. Drop-in hours are 4:00 – 7:00 PM Tuesday and Thursday. In addition, the program offers one-on-one support, STI/STD testing, treatment, PrEP, and other services between 11am to 4pm Monday through Friday. For people over the age of 25, they may receive individual prevention, counseling and testing services on a one-to-one basis. Contact Sarah Prager at for more information and follow on Facebook at


PrEP refers to Truvada, a once-daily pill you can take to prevent HIV. Program RISE prescribes PrEP and can assist with insurance application, navigating services, adherence, and other support services. If you would like to reduce HIV transmission, you may contact our offices and one of our staff members can do all the necessary testing prior to providing PrEP prescription. For additional information, call 508-935-2960.

PEP can be taken within 72 hours of HIV exposure to help prevent infection. If a person has had an HIV exposure (unprotected sex, exposure to semen, blood, and or vaginal fluid) you might want to consider PEP to reduce the risk of HIV transmission. Program RISE can help clients enroll in PEP.

Overdose Prevention and Harm Reduction Services

The program uses a Harm Reduction model. We believe that there is inherent dignity in everyone, and everyone deserves to be treated with care, and respect, regardless of their circumstances. People with a substance use addiction are overdosing from opioid and this calls for a non-judgmental, non-coercive provision of services to the communities in which people who use dugs live in order to assist people in reducing associated harm.

We dispense Narcan, an emergency treatment that can save the life of someone overdosing. We also provide training on how to use Narcan.

Program RISE has a safe used needle drop-off collection bin and also has free harm reduction items, such as; clean needles, tourniquets, bleach & water bottles, and other items that can reduce harm to themselves and others.

The Overdose Prevention and Harm Reduction Programs offers:

  • Overdose Prevention Counseling and Prevention Techniques
  • Post-Overdose Follow-up visit to people’s homes to connect people to care or harm reduction services
  • Routine HIV, STI, and Viral Hepatitis counseling, testing, as well as treatment for STIs
  • Short-term health navigation
  • Transportation services to treatment
Community Referrals

Program RISE works with area organizations to provide a range of services to help clients stay healthy and live better lives. These include:

  • Medical care
  • Housing
  • Health insurance
  • Prescription drugs
  • Mental health services
  • Drug and alcohol services
  • Dental care
  • Support groups
  • Food access
  • Transportation services
  • Rental and utility assistance
  • Legal services
Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.