Family Forum | Justice Resource Institute

Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Family Forum

Join JRI's Family Forum!

JRI’s Family Forum offers a supportive space where caregivers have a guiding voice and work side by side with agency leaders to set goals to improve care for the individuals we serve and their families.

“I am proud to be part of this group. I feel like what I say and how I feel as a parent matters. A little understanding of where I’m at in my child’s treatment/journey and where my child is at in their journey goes a long
- Stephanie, Parent

Family Forum Photo

We want to hear your thoughts!

Help us create a greater sense of family partnership, engagement and collaboration as we improve treatment
for individuals and families at JRI. Together, we’ll create a stronger support network within the agency for navigating any challenges that may arise.

If you are interested in joining JRI’s Family Forum, please contact Rachel Arruda at