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Community Service Agency

The Community Service Agencies (CSAs) are designed to ensure coordinated and accessible care for youth with Serious Emotional Disturbances (SED) who require or are already utilizing multiple services, or who are involved with various child-serving systems such as child welfare, special education, juvenile justice, and mental health. JRI serves as the Community Service Agency (CSA) for four regions: Cape Cod & the Islands, Lawrence, Taunton, Northeast, and the Dimock Area, which includes most of Boston.

Group of smiling family of four, with children hugging parents.
At a Glance
Our focus is coordinating care for youth with social, emotional, or behavioral challenges and their families, especially those engaged with multiple child-serving systems.

Age

Under 21

Gender

All

Referrals

Open

Capacity

Capacity

Open Capacity
Our Mission

Community Service Agencies (CSAs) are community-based organizations that serve MassHealth-insured youth under the age of 21 with significant emotional and/or behavioral needs. CSAs offer three key services, Family-based Intensive Treatment (FIT), Intensive Care Coordination (ICC), and Family Support and Training (FS&T). CSAs are part of a broader system of care, helping families access the services needed for their children to thrive at home, in school, and in the community.

The Wraparound Approach

Wraparound is a collaborative process that involves creating, implementing, and monitoring a personalized plan tailored to each youth's unique needs. This approach builds on the strengths of the youth, their family, team, and community. By placing the family at the center of the planning process, Wraparound fosters a supportive team that aligns with the family's vision for their child's future.


Locations

  • Cape & Islands: 221 Willow Street, 2nd Floor, Yarmouth Port, MA 02675
  • Dimock: 3313 Washington Street, 2nd Floor, Jamaica Plain, MA 02130
  • Lawrence: 15 Union Street, Suite 200, Lawrence, MA 01840
  • Northeast: Blackburn Center 3 & 4 Second Floor Gloucester, MA 01930
  • Taunton: 350 Myles Standish Blvd., Suite 203, Taunton, MA 02780

Systems of Care

System of Care (SOC) hosts monthly System of Care Committee meetings to establish and sustain collaborative partnerships among families, parent/family organizations, traditional and non-traditional service providers, community organizations, state agencies, faith-based groups, local schools, MassHealth and its contracted Managed Care Entities (MCEs), and other community stakeholders.

Family-Based Intensive Treatment (FIT)

Family-Based Intensive Treatment (FIT) is a specialized service offering a combination of medically necessary, intensive family therapy with robust Care Coordination and Family Partner engagement for MassHealth youth with serious emotional disturbance (SED). The FIT team is made up of a Master’s-level Clinician, a qualified Paraprofessional staff, and a Family Partner. The overarching aim is to strengthen family systems, prevent hospitalization and transition youth to less-intensive services within 4-6 months.

Intensive Care Coordination

Intensive Care Coordination (ICC) utilizes the four phases of the Wraparound care planning process to assist youth, and families identify needed services and supports. Every youth engaged in ICC is supported by a dedicated Care Coordinator and a family-driven, youth guided team that collaboratively plans and ensures access to individualized services.

Family Support and Training (Family Partner)

Family Support and Training (Family Partner) is provided by trained individuals with lived experience as caregivers of youth with behavioral health needs; as well as experiences navigating youth-serving systems. Through a structured, one-on-one, strength-based relationship, Family Partners offer peer support, system navigation, and guidance to help families of youth with SED access and engage with services.

Our Team

No team members found.

Thank you for your compassion and willingness to jump in and create some magic for my family! Thanks you for your creativity, strategies, good ideas, sources of support, prayers and good wishes for my family.

I have sincerely appreciated the professionalism, respect, support and resources provided by my ICC and other team members.  Her check-ins are always reassuring.  The overall team of in-home clinicians and therapeutic mentors have proven a great asset to my son.  I want to thank JRI for the great staff who are open to providing info and receiving info from and recognizing that a parent most often knows their child best.  This is refreshing to be heard by your ICC.  She has been a great aid to me during some of my most stressful times with my son.  My family partner, calls and checks in and lends her "ear" and encouragement. Please make sure my son has the services for as long as funding is available AND THANKS for what he has already received and for his upcoming campership.

Frequently Asked Questions

ICC is designed to help children and youth with complex and challenging behavioral, emotional, and mental health needs. ICC facilitates care planning and coordination of services for youth under the age of 21 to maintain and improve their ability to experience successful outcomes at home, in school, and in the community.

Family Partners use their life experiences of raising children with social, emotional, or other special needs to support caregivers in maintaining consistency and stability in the home.

Referral Information

Community Service Agency services are available to MassHealth-enrolled youth under 21 with serious emotional disturbance (SED) who meet the medical necessity criteria. To make a referral, please contact the Program Director for the appropriate area:

  • Cape Cod: Megan Kenney, LICSW (508) 771-3156
  • Martha's Vineyard and Nantucket: Jana Vaughn, LCSW (508) 771-3156
  • Dimock: Fran Gannon, LMFT (617) 522-0650
  • Lawrence: Heyda Javier (978) 409-7138
  • Northeast: Kyra Drescher, LICSW (781) 593-7676
  • Taunton: Jill Heroux, LMHC (508) 828-1308

For an update on the status of your referral, please reach out to Lori McGahan, [email protected].

Let's Connect

Megan Kenney, LICSW

Cape Cod Program Director

T: (508) 771-3156 ext. 2672
F: (508) 771-3287

[email protected]

Cape Cod CSA, 221 Willow Street, 2nd Floor, Yarmouth Port, MA 02675

Fran Gannon, LMFT

Dimock CSA Program Director

T: (617) 522-0650
F: (617) 522-0652

[email protected]

Dimock CSA, 3313 Washington Street Suite #3, Jamaica Plain, MA 02130-2691

Heyda Javier

Lawrence CSA Director

T: (978) 409-7138
F: (978) 686-2954

[email protected]

Lawrence CSA, 15 Union Street Suite 215, Lawrence, MA 01840

Kyra Drescher, LICSW

Northeast CSA Director

T: (781) 559-9916
F: (781) 595-1081

[email protected]

Northeast CSA Blackburn Center 3 & 4 Second Floor Gloucester, MA 01930

Jill Heroux, LMHC

Taunton CSA Program Director

T: (508) 828-1306

[email protected]

Taunton CSA, 350 Myles Standish Blvd., Suite 203, Taunton, MA 02780

Jana Vaughn, LCSW

Martha's Vineyard and Nantucket Program Director

T: (508) 771-3156
F: (508) 771-3287

[email protected]

Nantucket CSA, 19 Old South Road, Nantucket, MA 02554

Request More Information
Request More 
Information

For assistance determining which programs or services will meet your needs, please fill out the form below. Our service navigator will reach out by phone, text, or email. If you have a question regarding a particular program, please contact the program director listed above.

Please note that this form is not HIPAA-compliant. We urge you not to include protected health information.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?
Teen Parenting Program
Teen parents are referred to Teen Parenting Programs by DTA. If you have a DTA worker please reach out to them. If you do not have a DTA worker please follow the below instructions. 

How to Get a DTA Worker in Massachusetts
If you need to speak with a Department of Transitional Assistance (DTA) worker — whether for benefits, SNAP Path to Work, or employment services — there are several ways to connect with them.

1. Call the DTA Assistance Line
      Phone: (877) 382‑2363
      Hours: 8:15 A.M. – 4:45 P.M.
      This is the main line for general DTA inquiries, but note that DTA has been experiencing high call volumes and may hang up on some calls due to staffing shortages MassLegalHelp.

2. Use DTA Connect
      Visit the DTA Connect website to report changes, view notices, and get updates.
      You can also use the DTA Connect mobile app to manage your account and communicate with staff Mass.gov.

3. Contact Your Local DTA Office
     Find your local office’s phone number in the DTA office directory or by calling the Assistance Line. Go in person during business hours for in-person interviews or to speak directly with a caseworker MassLegalHelp.
 
IRTPS
Referrals for IRTPs come from Inpatient Psychiatric Facilities, and services are funded through the Department of Mental Health. Please connect with your referring physiatrist or inpatient provider.
Employment Verification
JRI has partnered with EmpInfo to provide all verifiers (lender, bank, mortgage company, etc) with employment verifications through a fast and secure connection!

1. Verifier visits www.empinfo.com or 1-800-274-9694
2. Verifier follows process to register by selecting “verify now”
3. After registration is complete, verifier can obtain verification by entering the following details in the EmpInfo portal:
- Company Name: Justice Resource Institute, Inc.
- Social Security Number
- Authorization Code (if verifying income, you must obtain an
Authorization Code directly from the employee).
4. Verification of employment is immediate! If you run into any issues or need further assistance, please contact EmpInfo directly at 1-800-274-9694.
Record Request
Please click here to submit a record request. 
Referral Status
For an update on the status of your referral for community-based services (In-Home Therapy, Therapeutic Mentoring, In-Home Behavioral Services, Outpatient Therapy or our Community Services Agencies), please reach out to Lori McGahan, [email protected]. 
Job Application Status
To check the status of your application log back into the UKG account you created when applying. You can view active applications under 'My Presence' then clicking on 'Applications'  If you have any further questions please contact [email protected].


Check Status
Educational Advocacy
Please click this link for more information on how to access educational advocacy resources.


Request More Information
Request More 
Information

For assistance determining which programs or services will meet your needs, please fill out the form below. Our service navigator will reach out by phone, text, or email. If you have a question regarding a particular program, please contact the program director listed above.

Please note that this form is not HIPAA-compliant. We urge you not to include protected health information.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?
Teen Parenting Program
Teen parents are referred to Teen Parenting Programs by DTA. If you have a DTA worker please reach out to them. If you do not have a DTA worker please follow the below instructions. 

How to Get a DTA Worker in Massachusetts
If you need to speak with a Department of Transitional Assistance (DTA) worker — whether for benefits, SNAP Path to Work, or employment services — there are several ways to connect with them.

1. Call the DTA Assistance Line
      Phone: (877) 382‑2363
      Hours: 8:15 A.M. – 4:45 P.M.
      This is the main line for general DTA inquiries, but note that DTA has been experiencing high call volumes and may hang up on some calls due to staffing shortages MassLegalHelp.

2. Use DTA Connect
      Visit the DTA Connect website to report changes, view notices, and get updates.
      You can also use the DTA Connect mobile app to manage your account and communicate with staff Mass.gov.

3. Contact Your Local DTA Office
     Find your local office’s phone number in the DTA office directory or by calling the Assistance Line. Go in person during business hours for in-person interviews or to speak directly with a caseworker MassLegalHelp.
 
IRTPS
Referrals for IRTPs come from Inpatient Psychiatric Facilities, and services are funded through the Department of Mental Health. Please connect with your referring physiatrist or inpatient provider.
Employment Verification
JRI has partnered with EmpInfo to provide all verifiers (lender, bank, mortgage company, etc) with employment verifications through a fast and secure connection!

1. Verifier visits www.empinfo.com or 1-800-274-9694
2. Verifier follows process to register by selecting “verify now”
3. After registration is complete, verifier can obtain verification by entering the following details in the EmpInfo portal:
- Company Name: Justice Resource Institute, Inc.
- Social Security Number
- Authorization Code (if verifying income, you must obtain an
Authorization Code directly from the employee).
4. Verification of employment is immediate! If you run into any issues or need further assistance, please contact EmpInfo directly at 1-800-274-9694.
Record Request
Please click here to submit a record request. 
Referral Status
For an update on the status of your referral for community-based services (In-Home Therapy, Therapeutic Mentoring, In-Home Behavioral Services, Outpatient Therapy or our Community Services Agencies), please reach out to Lori McGahan, [email protected]. 
Job Application Status
To check the status of your application log back into the UKG account you created when applying. You can view active applications under 'My Presence' then clicking on 'Applications'  If you have any further questions please contact [email protected].


Check Status
Educational Advocacy
Please click this link for more information on how to access educational advocacy resources.


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JRI's intensive residential treatment programs, clinics, and community-based services are accredited by the Joint Commission. JRI's residential schools, group homes, day habilitation and Huntington at Symphony are accredited by CARF.
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