Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

English Chinese (Simplified) Haitian Creole Hindi Japanese Portuguese Russian Spanish

Massachusetts Home and Community Based Services

JRI provides a comprehensive, community-based system of care to ensure that families and their children with significant behavioral, emotional, and mental health needs obtain the services necessary for success in the home, school, and community. We are  committed to providing persons and their families with strength-based, individualized, comprehensive evidence-based treatment. Our community-based programs provide services in the communities where the people we serve live, utilizing strength-based and needs-driven choices, offering a team-based approach collaboration with the people we work with that is grounded in culturally competent, individualized services and the use of evidence-based practices such as Dialetic Behavioral Therapy, Applied Behavioral Analysis, and Trauma-Informed approaches such as the Attachment, Regulation, and Competency framework.

Boston Glass Team
At a Glance
This service is for
Therapeutic services are individually designed to meet youth and family prioritized strengths and needs.
Age: birth -22
Gender: Male, Female, Transgender, non-conforming
Accessing this service
Accessing Services: Referrals are accepted from state agencies, private pay, MAHealth Standard, CommonHealth and Family Assistance. JRI provides an array of services to children & adolescents under the Massachusetts Children's Behavioral Health Initiative
Let's Connect
Christina Patts, LICSW
Director of Behavioral Health & Trauma
Southeast Office
35 Summer Street
Taunton, MA 02780
(508) 207-8819
Sarah Lunday, LICSW
Program Director
Attleboro Office
140 Park Street, 3rd floor
Attleboro, MA 02703
(508) 222-7525
Kate Engel, LMHC
Program Director
Metrowest Office
360 Massachusetts Ave, 2nd Floor
Acton, MA 01720
978-263-3427 x2800
Binh Tran, LICSW
Director of Boston CBS
Jamaica Plain Office
3313 Washington Street Suite #3
Jamaica Plain, MA 02130-2691
617-522-0650 x2840
Gloucester Office
Blackburn Center 3 & 4
Second Floor
Gloucester, MA 01930
(978) 283-7198
(978) 281-7793
15 Union Street
Suite 200
Lawrence, MA 01840
(978) 682-7289
(978) 686-2954
227 Chelmsford Street, Suite C
Chelmsford, MA 01824
(617) 735-7723
(978) 263-3498
112 Market Street, 2nd Floor
Lynn, MA 01901
(781) 593-7676
(781) 595-1081
110 Boston Street
Salem, MA 01970
(978) 745-7905
(978) 740-9145
Home and Community Based Services

Our services include intensive care coordination, in-home and outpatient therapies, mentoring services, in-home behavioral support, parent/ caregiver support and education, mentoring support for Gay, Lesbian, Transgendered youth, and for commercially sexually exploited youth, as well as early childhood and mental health evaluation and consultation services and specialized services for youth involved in the juvenile justice system. Learn more about the SMART Team  or STRIVE Forward and how they help youth involved in the juvenile justice system.

counselor and youth
In-Home Therapy and Behavioral Therapy Services

In-Home Therapy Services: (Southeastern Mass., Cape and Islands, Boston, Northeast, MetroWest) JRI provides youth and families with intensive home-based support to work closely with parents and children to coach and teach practical skills and help youth learn healthy conflict resolution. JRI works with youth and families to identify and manage emotional dysregulation, behavioral issues, traumatic stress, and learning challenges, while helping to recognize strengths and foster those strengths through community activities and interventions. In-Home therapy is provided by a qualified clinician who works as part of a team that includes a paraprofessional. In-Home Therapy Services may be provided in any setting where the youth is located, including the home (including foster homes and therapeutic foster homes), schools, child care centers, respite settings, and other community settings.

Individual Therapy (Southeastern Mass., Cape and Islands, Boston, Northeast, MetroWest) An Individual/family therapy service can be provided in the home, school, or community. The service is a structured, consistent, strength-based therapeutic relationship between a clinician and the youth and family for the purpose of treating the youth’s behavioral health needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family

In-Home Behavioral Services (Southeastern Mass., MetroWest) are provided by a skilled behavioral health clinician or team of clinicians to support children and adolescents by developing a detailed behavior plan that is aimed at overcoming challenging behaviors and helping these children and adolescents function successfully in their families and in their communities. For more details click here.

counselor and youth
Therapeutic Mentoring

Therapeutic Mentoring provides one-to-one support for children and adolescents by helping them address daily living, social, and communications needs. Therapeutic mentors act like coaches who can train and guide youth in age-appropriate behavior, problem-solving, conflict resolution, and relating well to peers and adults. This service helps to ensure smooth implementation of the activities that are identified in the youth's individual care plan.

youth playing basketball
Intensive Diversion and Rapid Reunification Program (Southeastern MA, Cape and Islands, Boston, Northeast, MetroWest)

Intensive Diversion and Rapid Reunification services are a comprehensive array of community-based service available in a team approach including clinical, psychiatric, and paraprofessional supports individualized to meet the unique strengths and needs of children and youth at risk of or reunifying from out-of-home placement episodes. The Diversion model is designed for adolescents ages 5-21 who are returning either to their biological, foster, or adoptive home from an out- of-home placement or have experienced multiple psychiatric hospitalizations and may be at risk for out-of-home placement in residential or acute-care settings. This model can include any number of interventions or services including Youth Mentoring, In-Home therapy or behavioral services, Creative Safety Planning, Case Management and Coordination, Crisis Intervention and Stabilization (24 hours/day), Caretaker Support and Education, Recreational services, Sibling Support, Individual, Family, and Group Therapy, and Respite Services.

counselor and youth
Our experience with JRI’s in home team was life changing. Before they were engaged, the highs and lows that go with mental illness had significantly strained our entire family. The JRI in home team got to know our strengths and our challenges. They gave each of us compassion, encouragement, guidance about self care, and a structure to help us rebuild our strengths as a family. After we graduated from IHT services, we were doing a lot better as a family and as a community. We knew how to get along with each other
mother of 5 year old client
Evidence Based Trauma Informed Care

JRI community-based services programs use a home/community adaptation of an evidence-based trauma-informed approach called the Attachment, Regulation and Competency (ARC) framework. The ARC framework is a core-components treatment model, developed to provide a guiding framework for thoughtful clinical intervention with youth who have trauma histories, and their care-giving systems. Drawing from the fields of trauma, attachment, and child development, the framework recognizes the importance of working with children and families in the context of their environment, to support and facilitate healthy relationships, growth, and development. The ARC framework, developed by Kristine M. Kinniburgh and Margaret E. Blaustein as staff at JRI, is recognized as an evidence-based practice by the National Child Traumatic Stress Network (NCTSN).