Massachusetts Home and Community Based Services

JRI provides a comprehensive, community-based system of care to ensure that families and their children with significant behavioral, emotional, and mental health needs obtain the services necessary for success in the home, school, and community. We are  committed to providing persons and their families with strength-based, individualized, comprehensive evidence-based treatment. Our community-based programs provide services in the communities where the people we serve live, utilizing strength-based and needs-driven choices, offering a team-based approach collaboration with the people we work with that is grounded in culturally competent, individualized services and the use of evidence-based practices such as Dialetic Behavioral Therapy, Applied Behavioral Analysis, and Trauma-Informed approaches such as the Attachment, Regulation, and Competency framework.

Boston Glass Team
At a Glance
This service is for
Therapeutic services are individually designed to meet youth and family prioritized strengths and needs.
Age: birth -22
Gender: Male, Female, Transgender, non-conforming
Accessing this service
Accessing Services: Referrals are accepted from state agencies, private pay, MAHealth Standard, CommonHealth and Family Assistance. JRI provides an array of services to children & adolescents under the Massachusetts Children's Behavioral Health Initiative
Let's Connect
Christina Patts, LICSW
Director of Behavioral Health & Trauma
Southeast Office
35 Summer Street
Taunton, MA 02780
(508) 207-8819
Keveney Davis, LICSW
Program Director
Cape Cod Office
221 Willow Street 2nd Floor
Yarmouthport, MA 02675
(508) 771-2402
Alexander Gallogly, LMHC
Program Director
Attleboro Office
140 Park Street, 3rd floor
Attleboro, MA 02703

(508) 222-7525
Fax: 508-223-4145
Stephanie Lallier-Casal, LICSW
Metrowest Area Director
Metrowest Office
360 Massachusetts Ave, 2nd Floor
Acton, MA 01720
978-263-3427 x2800
Raoul E. Robert, LMHC
Program Director
Metro Boston Office
3313 Washington St Suite #3
Jamaica Plain, MA 02130-2691
Morganne Ray Crouser, LICSW
Program Director
476 Appleton Street #5
Holyoke, MA 01040
(978) 799-7397
Mileissa Castellano, LMHC
Program Director
Howland Place
651 Orchard Street Suite 202
New Bedford, MA 02744
(774) 202-1299
(774) 202-2588
Crystal Contrino, LMHC
Cape Ann Area Director
Blackburn Center 3 & 4
Second Floor
Gloucester, MA 01930
(978) 283-7198
(978) 281-7793
James Turner, LMHC
Interim Merrimack Valley Area Director
15 Union Street Entrance C
Suite 200
Lawrence, MA 01840
(781) 825-3859
(978) 686-2954
Kate Engel, LMHC
Program Director
Merrimack Valley Office
227 Chelmsford Street, Suite 13C
Chelmsford, MA 01824
(978) 682-7289
(978) 221-5831
Stephanie Rana, LICSW
Greater Lynn Area Director
112 Market Street, 2nd Floor
Lynn, MA 01901
(781) 825-3986
(781) 595-1081
Kelsey Tam, LICSW
Area Director, Salem and Cape Ann
110 Boston Street
Salem, MA 01970
(978) 744-7905
(978) 740-9145
Home and Community Based Services

Our services include intensive care coordination, in-home and outpatient therapies, mentoring services, in-home behavioral support, parent/ caregiver support and education, mentoring support for Gay, Lesbian, Transgender youth, and for commercially sexually exploited youth, as well as early childhood and mental health evaluation and consultation services and specialized services for youth involved in the juvenile justice system. 

counselor and youth
In-Home Therapy and Behavioral Therapy Services

In-Home Therapy Services: (Southeastern Mass., Cape and Islands, Boston, Northeast, MetroWest) JRI provides youth and families with intensive home-based support to work closely with parents and children to coach and teach practical skills and help youth learn healthy conflict resolution. JRI works with youth and families to identify and manage emotional dysregulation, behavioral issues, traumatic stress, and learning challenges, while helping to recognize strengths and foster those strengths through community activities and interventions. In-Home therapy is provided by a qualified clinician who works as part of a team that includes a paraprofessional. In-Home Therapy Services may be provided in any setting where the youth is located, including the home (including foster homes and therapeutic foster homes), schools, child care centers, respite settings, and other community settings.

Individual Therapy (Southeastern Mass., Cape and Islands, Boston, Northeast, MetroWest) An Individual/family therapy service can be provided in the home, school, or community. The service is a structured, consistent, strength-based therapeutic relationship between a clinician and the youth and family for the purpose of treating the youth’s behavioral health needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family

In-Home Behavioral Services (Southeastern Mass., Merrimack Valley, MetroWest) are provided by a skilled behavioral health clinician or team of clinicians to support children and adolescents by developing a detailed behavior plan that is aimed at overcoming challenging behaviors and helping these children and adolescents function successfully in their families and in their communities. For more details click here.

counselor and youth
Therapeutic Mentoring

Therapeutic Mentoring provides one-to-one support for children and adolescents by helping them address daily living, social, and communications needs. Therapeutic mentors act like coaches who can train and guide youth in age-appropriate behavior, problem-solving, conflict resolution, and relating well to peers and adults. This service helps to ensure smooth implementation of the activities that are identified in the youth's individual care plan.

youth playing basketball
Intensive Diversion and Rapid Reunification Program (Southeastern MA, Cape and Islands, Boston, Northeast, MetroWest)

Intensive Diversion and Rapid Reunification services are a comprehensive array of community-based service available in a team approach including clinical, psychiatric, and paraprofessional supports individualized to meet the unique strengths and needs of children and youth at risk of or reunifying from out-of-home placement episodes. The Diversion model is designed for adolescents ages 5-21 who are returning either to their biological, foster, or adoptive home from an out- of-home placement or have experienced multiple psychiatric hospitalizations and may be at risk for out-of-home placement in residential or acute-care settings. This model can include any number of interventions or services including Youth Mentoring, In-Home therapy or behavioral services, Creative Safety Planning, Case Management and Coordination, Crisis Intervention and Stabilization (24 hours/day), Caretaker Support and Education, Recreational services, Sibling Support, Individual, Family, and Group Therapy, and Respite Services.

Flexible Support Services

Flexible Support Services aims to help youth and families by allowing for their voice to be heard, empowering them through psychoeducation and education related to systems, enhancing relationships and family dynamics, advocacy, validation, and breaking negative stereotypes.

Referrals are made through the Department of Mental Health (DMH) for children and young adults through age 22. The children and young adults present with mental health diagnoses and would benefit from services to improve functioning within the home and community and avoid potential hospitalizations.

For more information on Flexible Support Services, please contact:

Alicyn Hill, MA
Taunton / Attleboro
(508) 745-3364

Heather Bowden, LICSW
Program Manager - Cape Cod
(508) 782-0509

Raoul E. Robert, LMHC
Program Director - Metro Boston
(617) 237-7008


Juvenile Justice

JRI's Metro Boston CBS program provides confidential mental health services, advocacy, and case management to young people, ages 13-21, and their families who are impacted by the criminal and/or juvenile justice systems.  We offer a specialized model of in-home therapy for proven-risk youth. Clinicians are master’s-level social workers, and our bachelor-level mentors help youth and families navigate complex systems. They engage justice-involved youth within neighborhoods where violence and crime is prevalent. They provide evidence-based, trauma-informed, mental health treatment in the places where youth can be reached: their homes, schools, detention centers, DYS facilities, jails, and prisons. The work of our mental health professionals is informed by the latest research on trauma intervention. These interventions disrupt the pattern of social isolation and encourage healthy behaviors among proven-risk youth.

Our Model

Our clinicians and mentors offers non-traditional, flexible mental health services including clinical case management, individual and family counseling, and therapeutic mentoring. Clinicians incorporate numerous approaches to inform treatment and support youth and families, including the principles of Positive Youth Development, Cognitive Behavior Therapy, Dialectical Behavioral Therapy, Trauma Informed Care, and other modalities to achieve a safe, supportive environment for youth.

Effective interventions

Our services to proven-risk youth can be a dramatically effective social investment. Their clinical approach mitigates the effects of trauma by rebuilding trust and relationships with family and community. This provides an opportunity for court-involved, homeless, and traumatized youth to change behavior, complete their education, and find and maintain a job. Our approach enables youth to realize their full potential through interventions and supports that are proven to reduce delinquent and criminal behavior, as well as the impacts and financial costs of incarceration.

Our referrals come from the Department of Youth Services (DYS), the Department of Children and Families (DCF), the Department of Mental Health (DMH), probation, parole, Suffolk County Sheriff's Department, schools, mobile crisis teams, primary care physicians, and parents.


Raoul E. Robert, LMHC
Program Director - Metro Boston

Our experience with JRI’s in home team was life changing. Before they were engaged, the highs and lows that go with mental illness had significantly strained our entire family. The JRI in home team got to know our strengths and our challenges. They gave each of us compassion, encouragement, guidance about self care, and a structure to help us rebuild our strengths as a family. After we graduated from IHT services, we were doing a lot better as a family and as a community. We knew how to get along with each other
mother of 5 year old client
Evidence Based Trauma Informed Care

JRI community-based services programs use a home/community adaptation of an evidence-based trauma-informed approach called the Attachment, Regulation and Competency (ARC) framework. The ARC framework is a core-components treatment model, developed to provide a guiding framework for thoughtful clinical intervention with youth who have trauma histories, and their care-giving systems. Drawing from the fields of trauma, attachment, and child development, the framework recognizes the importance of working with children and families in the context of their environment, to support and facilitate healthy relationships, growth, and development. The ARC framework, developed by Kristine M. Kinniburgh and Margaret E. Blaustein as staff at JRI, is recognized as an evidence-based practice by the National Child Traumatic Stress Network (NCTSN).

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

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JRI Service Navigator

Do you have a question about JRI services?

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.