Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

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Community Services

JRI provides a wide variety of specialized in-home and community-based services throughout Massachusetts. Our services include intensive care coordination, in-home and outpatient therapies, mentoring services, in-home behavioral support, parent/caregiver support and education, mentoring support for Gay, Lesbian, Transgendered youth, and for commercially sexually exploited youth, as well as mental health evaluation and consultation services for youth involved in the juvenile justice system. All of our community-based programs are established in a trauma-informed framework and use evidence-based practices as a foundation of services. 

These services might be right for you if
Your child/youth is in need of community-based behavioral health services.
You or your child/youth is looking for GLBT support services.
You want to find expertise and services related to sexual exploitation.
You are in need of information/support services for youth involved in or at risk of being involved in the juvenile justice system.
You or a family member needs support following involvement with the juvenile justice or adult corrections systems.

Family Networks

Family Networks is the Lead Agency for the Department of Children and Families. Lead agency staff work closely with DCF and families to identify, secure and monitor services for children and families.  We serve Brockton, Taunton and Cape Cod & the Islands areas.

Children's Friend and Family Services

Families are important. They nurture us. They teach us. They protect us. They serve as our primary caregivers. Simply put – when families are strong, communities thrive.

Since 1837, Children’s Friend and Family Services has committed itself to a sustainable, long term vision of creating and cultivating a community of loving, caring, capable families. Throughout the years, we have been partnering with families in the face of difficulties, loss, trauma, and mental illness.

My Life My Choice

Harnessing the strength of the collective voices of survivors, My Life My Choice empowers vulnerable youth to be agents of change in their own lives and in the movement to end the commercial sexual exploitation of children.

Educational Advocacy Services

Helping families throughout southeastern Massachusetts find the right educational setting for their child

The aim of the Educational Advocacy program is to ensure that children with disabilities receive the appropriate services and accommodations necessary to participate in the least-restrictive public education setting and receive equal educational opportunities.

In-Home Behavioral Services (IHBS)

In-Home Behavioral Services offer support to a youth who has a challenging behavior that interferes with everyday life. Services are provided with a behavioral approach by a team skilled in treating difficult behaviors. A clinician works closely with the child and family to create a specific behavior plan to improve the child’s functioning. The clinician works as part of a team with a skilled behavior monitor, who works closely with the child and family to implement the child’s individualized behavior plan.


STRIVE Boston envisions a world where everyone has the opportunity to achieve economic self-sufficiency, dignity, and a promising future. STRIVE Boston helps chronically unemployed men and women realize their potential to find and keep jobs that promise sustainable livelihoods and personal growth.

Community Service Agency (CSA)

The Community Service Agencies are designed to facilitate access to and ensure coordination of care for youth with serious emotional disturbance (SED) who require or are already utilizing multiple services or are involved with multiple child-serving systems (e.g., child welfare, special education, juvenile justice, mental health) and their families. JRI is the Community Service Agency (CSA) for 4 areas: Cape Cod & the Islands, Lawrence CSA, Lynn CSA and the Dimock Area, which covers Jamaica Plain, Allston, Brighton, Roxbury, and Brookline.

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