Notice of Data Security Incident

Needham Heights, MA – June 20, 2024 – Justice Resource Institute (“JRI”) is notifying certain current and former clients that their personal information may have been accessed as part of cybersecurity incident. JRI takes the privacy and security of information in its possession very seriously and sincerely apologizes for any inconvenience this incident may cause. This notice is intended to alert potentially impacted individuals of the incident, steps we are taking in response, and resources available to assist and protect individuals.

What Happened JRI experienced a network security incident that involved an unauthorized party gaining access to our network environment on February 15, 2024. Upon detecting the incident, we immediately shut off all access to the network and engaged a specialized third-party forensic incident response firm to assist with securing the network environment and investigating the extent of unauthorized activity. The forensic investigation determined that the unauthorized third party may have acquired certain personal information as a result of this incident. After extensive electronic discovery, which concluded on May 29, 2024, we determined an unauthorized third party may have acquired certain individual personal and health information during this incident. JRI is providing written notice to all impacted individuals. JRI has no reason to believe that any individual’s information has been misused as a result of this event. As of this writing, JRI has not received any reports of misuse of information and/or related identity theft since the date the incident was discovered (February 15, 2024 to present).

What Information Was Involved Again, we found no evidence that patient information has been specifically misused. However, the following information was potentially exposed to an unauthorized third party: first and last name, address, date of birth, Social Security number, health insurance number, Medicare or Medicaid number, diagnosis, treatment information, treatment facility, provider information, or dates of treatment. Notably, the types of information affected were different for each individual, and not every individual had all the above listed elements exposed.

What We Are Doing Data security is one of our highest priorities. Upon detecting this incident we moved quickly to initiate a response, which included conducting an investigation with the assistance of IT specialists and confirming the security of our network environment. We have also reviewed and enhanced our technical safeguards to prevent a similar incident.

The notification letter to the potentially impacted individuals includes steps that they can take to protect their information. In order to address any concerns and mitigate any exposure or risk of harm following this incident, JRI has arranged for complimentary credit monitoring services and identity theft protection services to all potentially impacted individuals at no cost to them for a period of twelve months. JRI recommends that individuals enroll in the services provided and follow the recommendations contained within the notification letter to ensure their information is protected.

For More Information For individuals seeking more information or questions about this incident, please call 1-833-566-7672, Monday through Friday, 8:00 am – 8:00 pm ET, excluding holidays.

Thank you for entrusting JRI with your healthcare needs. We value the security of the personal data that we maintain, and understand the frustration, concern, and inconvenience that this incident may have caused. We look forward to continuing to provide high quality care to you, your family, and the JRI community.


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Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.