In-Home Behavioral Services (IHBS)

In-Home Behavioral Services offer support to a youth who has a challenging behavior that interferes with everyday life. Services are provided with a behavioral approach by a team skilled in treating difficult behaviors. A clinician works closely with the child and family to create a specific behavior plan to improve the child’s functioning. The clinician works as part of a team with a skilled behavior monitor, who works closely with the child and family to implement the child’s individualized behavior plan.

Child and adult reading together
At a Glance
This service is for
Focus: Through JRI's In-Home Behavioral Services Program, families are provided with individualized interventions designed to manage their child's behaviors. Families also receive coaching and support on how to implement these interventions.
Age: Birth through age 20
Gender: male, female, transgender, non-conforming
Capacity: Open Capacity
Let's Connect
Rebecca O'Connor
Program Director
221 Willow Street
Yarmouth Port, MA 02675
(508) 737-3491
Kate Engel, LMHC
Program Director
Merrimack Valley Office
227 Chelmsford Street, Suite 13C
Chelmsford, MA 01824
(978) 682-7289
(978) 221-5831
Stephanie Lallier-Casal, LICSW
Area Director
Metrowest Office
360 Massachusetts Avenue, Suite 103
Acton, MA 01720
(978) 264-3500
(978) 263-3498
Crystal Contrino, LMHC
Cape Ann Area Director
Blackburn Center 3 & 4
Second Floor
Gloucester, MA 01930
(978) 283-7198
(978) 281-7793
Our Mission

In-Home Behavioral Services is a home-based service committed to assisting families in Southeastern Massachusetts, Cape Cod and The Islands, and Merrimack Valley in identifying and reducing challenging behaviors. Our treatment approach is rooted in behavioral fundamentals and individualized to meet the unique needs of each child and family. Through collaboration and with dedication, care, and compassion, we assess and develop innovative treatment interventions, provide parent coaching, and monitor progress through a variety of data collection methods.

Our Programming

In-Home Behavioral Services include:

  • Functional Behavior Assessment (FBA) for the youth
  • An individualized Behavior Support Plan (BSP)
  • Coaching and support for the youth’s family to implement the BSP
  • Monitoring of the BSP to determine its effectiveness
  • Coordination with other providers
  • Services are based on applied behavior analysis (ABA) and provided by JRI therapists skilled in understanding and treating challenging behaviors.

Merrimack Valley: 227 Chelmsford Street, Suite 13C, Chelmsford, MA 01824

Southeast Massachusetts: 35 Summer Street, Suite 104, Taunton, MA 02780

Southeast Massachusetts: 651 Orchard Street, Suite 202, New Bedford, MA  02744

Cape Cod: 221 Willow Street, Yarmouth Port, MA 02675

Metrowest: 360 Massachusetts Avenue,  Suite 103, Acton, MA  01720

Cape Ann: Blackburn Center 3 & 4, Second Floor, Gloucester, MA 01930


In-Home Behavioral Services are available for MassHealth youth with serious emotional disturbance (SED), under the age of 21, and enrolled in MassHealth Standard or CommonHealth who meet the medical necessity criteria for this service. To make referral to IHBS, please reach out to the Program Director from the area you wish to refer to:

Southeastern Massachusetts: Rebecca O'Connor, MA (508) 737-3491

Merrimack Valley: Kate Engel, LMHC, (978) 682-7289

Metrowest: Stephanie Lallier-Casal, LICSW, (978) 264-3500

Cape Ann: Crystal Contrino, LMHC (978) 283-7198

Smiling child reading a book
Our experience with JRI was life changing. Before they were engaged, the highs and lows that go with mental illness had significantly strained our entire family. The JRI in home team got to know our strengths and our challenges. They gave each of us compassion, encouragement, guidance about self care, and a structure to help us rebuild our strengths as a family. After we graduated from services, we were doing a lot better as a family and as a community. We knew how to get along with each other.
Our Clinical Approach

Applied behavior analysis (ABA) is a methodology that involves the application of basic behavioral practices (positive reinforcement, repetition, and prompting) to facilitate the development of adaptive skills and pro-social behavior. ABA also helps reduce everyday social problems and serious problem behaviors. A key component of ABA is the collection and analysis of data to inform treatment decisions.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?


JRI Service Navigator

Do you have a question about JRI services?

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.