Contact Us | Justice Resource Institute

Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Contact Us

Our office at 160 Gould StJustice Resource Institute Inc
160 Gould Street
Suite 300
Needham, MA 02494-2300
(781) 559-4900

JRI Service Navigator

Not Sure What's Right For You?

No problem. You can call or email us and we'll guide you to the appropriate resources.

Program Contacts

Crystal Contrino, LMHC, ATR
Director of Community Based Services Gloucester
Blackburn Center, 3 & 4, Second Floor
Gloucester MA 01930
(978) 281-7793
(978) 283-7198
Amy Ackroyd, LICSW
Merrimack Valley Area Director
15 Union Street, Entrance C, 2nd Floor, Suite 200
Lawrence, MA 01841
(978) 686-2954
(978) 682-7289
Bryan Lary, LICSW
Program Director
Taunton State Hospital - Cain 2
60 Hodges Avenue
Taunton, MA 02780
508-977-3740
Kristin Bono, LMHC
Program Director
Cape & Islands CSA
221 Willow Street
Yarmouth Port, MA 02675
(508) 771-3287
(508) 771-3156 ext. 220
Fran Gannon
Program Director
Dimock CSA
3313 Washington Street Suite #3
Jamaica Plain, MA 02130-2691
(617) 522-0652
(617) 522-0650
Kate Cronin, LICSW
Program Director
Lawrence CSA
15 Union Street Suite 200
Lawrence, MA 01840
(978) 686-2954
(978) 682-7289
Joy Richmond Smith, MSW, LICSW
Program Director
Lynn CSA
112 Market Street, 2nd Floor
Lynn, MA 01901
(781) 595-1081
(781) 593-7676
Julie Hwayoung Shepherd, LPC
Program Director
322 Main Street
Building 2, 2nd Floor
Willimantic, CT 06226
(508) 782-2953

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