Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Kari Beserra, LMHC

Senior Vice President

Kari Beserra, LMHC, is a Senior Vice President for JRI.  In this role, Kari directly oversees the Massachusetts Residential and Group Home Programs for JRI, as well as our Intensive Foster Care Program and our FOCUS program to support homeless families.  Kari also oversees Training,  Staff Development, and Quality Management for the agency.  In addition, Kari  leads the Trauma Response and Psychological First Aid Initiative, designed to support the resiliency of the clients, staff and programs of JRI.  In her current role, Kari works closely with state partners, funders, families, and youth to create strong programming, to oversee clinical model development, and to support the development of strategic treatment planning and for the clients and families we serve.  Kari has also provided training and consultation to other agencies across the Northeast.  Kari started as a clinician for JRI in 2001, and has worked with youth and families in many different levels of care, including outpatient, residential, group home, and community based levels of care.  She has served as Clinical Director, Program Director, Division Director, Vice President, and now Senior Vice President, working with adolescents and youth with significant chronic trauma and mental illness.  She is a licensed mental health counselor with extensive training in treating traumatic stress and trauma. 

Kari

@JRISocialJstce