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Long Term Services and Supports

Important Update About Long-Term Services and Supports (LTSS)

Thank you for trusting JRI to support your care.

Effective June 30, 2026, MassHealth ended funding for the Community Partners Program, including Long-Term Services and Supports (LTSS) care coordination services provided by JRI and other Community Partners across Massachusetts.

This change does not affect your MassHealth insurance or benefits. You can continue to:

  • See your doctors and specialists
  • Attend therapy or counseling appointments
  • Receive your prescribed medications
  • Access your MassHealth-covered healthcare services
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Although JRI is no longer able to provide LTSS Community Partners services, your Accountable Care Organization (ACO) or Managed Care Organization (MCO) may offer other care coordination or care management services. We encourage you to contact your health plan to learn what supports may be available.

For additional resources and community support, please visit our Helpful Links page.

MassHealth Customer Service
800-841-2900
Monday–Friday, 8:00 a.m.–5:00 p.m.

JRI Navigator Team
Phone: 508-468-6042
Email: [email protected]

If you are experiencing a medical emergency, call 911. If you are having a mental health crisis, call or text 988.

We are grateful for the opportunity to have served our members and families and thank you for allowing JRI to be part of your care journey.


Frequently Asked Questions

Right now, we cannot promise another care coordinator or program. Some health plans may offer other kinds of help.

  • keep going to medical and mental health appointments
  • refill medications on time
  • keep important phone numbers in a safe place
  • talk to your providers about your needs
  • call your health plan or MassHealth with questions
Please contact:
MassHealth Customer Service Center 800-841-2900 | Monday–Friday, 8:00 AM – 5:00 PM
My Ombudsman: They assist with issues related to MassHealth plans, offering support for
various languages and ASL,
  • Phone: (855) 781-9898 | Monday–Friday, 9:00 AM – 4:00 PM
  • Videophone (Deaf/Hard of Hearing): (339) 224-6831 / TTY: 711
  • Email: [email protected] / Website: myombudsman.org
ACO / Plan Customer Service Lines:
  • Community Care Cooperative (C3): 866-676-9226
  • East Boston Neighborhood Health WellSense Alliance (EBNHC): 855-833-8120
  • Fallon Health–Atrius Health: 866-473-0471
  • Mass General Brigham (MGB) ACO: 800-462-5449
  • Revere Health Choice (RHC): 800-841-2900
  • Tufts Health Together (MCO & CHA ACO): 888-257-1985
  • WellSense (BILH, BCHACO, CARE, BACO): 855-833-8120
To see if you are eligible for other services at Justice Resource Institute (JRI), please use the number below to
connect:
Justice Resource Institute: [email protected], 508-468-6042
Other Supportive Services:
1. A link to the state's CBHC landing page so you may search for your local providers: https://www.mabhaccess.com/Home.aspx
Advocacy can feel time-consuming, especially when figuring out who to contact. This simple tool automatically finds your representative based on your address, making it fast and easy to take action.
Request More Information
Request More 
Information

For assistance determining which programs or services will meet your needs, please fill out the form below. Our service navigator will reach out by phone, text, or email. If you have a question regarding a particular program, please contact the program director listed above.

Please note that this form is not HIPAA-compliant. We urge you not to include protected health information.

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?
Teen Parenting Program
Teen parents are referred to Teen Parenting Programs by DTA. If you have a DTA worker please reach out to them. If you do not have a DTA worker please follow the below instructions. 

How to Get a DTA Worker in Massachusetts
If you need to speak with a Department of Transitional Assistance (DTA) worker — whether for benefits, SNAP Path to Work, or employment services — there are several ways to connect with them.

1. Call the DTA Assistance Line
      Phone: (877) 382‑2363
      Hours: 8:15 A.M. – 4:45 P.M.
      This is the main line for general DTA inquiries, but note that DTA has been experiencing high call volumes and may hang up on some calls due to staffing shortages MassLegalHelp.

2. Use DTA Connect
      Visit the DTA Connect website to report changes, view notices, and get updates.
      You can also use the DTA Connect mobile app to manage your account and communicate with staff Mass.gov.

3. Contact Your Local DTA Office
     Find your local office’s phone number in the DTA office directory or by calling the Assistance Line. Go in person during business hours for in-person interviews or to speak directly with a caseworker MassLegalHelp.
 
IRTPS
Referrals for IRTPs come from Inpatient Psychiatric Facilities, and services are funded through the Department of Mental Health. Please connect with your referring physiatrist or inpatient provider.
Employment Verification
JRI has partnered with EmpInfo to provide all verifiers (lender, bank, mortgage company, etc) with employment verifications through a fast and secure connection!

1. Verifier visits www.empinfo.com or 1-800-274-9694
2. Verifier follows process to register by selecting “verify now”
3. After registration is complete, verifier can obtain verification by entering the following details in the EmpInfo portal:
- Company Name: Justice Resource Institute, Inc.
- Social Security Number
- Authorization Code (if verifying income, you must obtain an
Authorization Code directly from the employee).
4. Verification of employment is immediate! If you run into any issues or need further assistance, please contact EmpInfo directly at 1-800-274-9694.
Record Request
Please click here to submit a record request. 
Referral Status
For an update on the status of your referral for community-based services (In-Home Therapy, Therapeutic Mentoring, In-Home Behavioral Services, Outpatient Therapy or our Community Services Agencies), please reach out to Lori McGahan, [email protected]. 
Job Application Status
To check the status of your application log back into the UKG account you created when applying. You can view active applications under 'My Presence' then clicking on 'Applications'  If you have any further questions please contact [email protected].


Check Status
Educational Advocacy
Please click this link for more information on how to access educational advocacy resources.
Housing
If you are looking for housing for youth or young adults under age 25 please contact William Thompson at 857-399-1905 x23200.


If you are looking for rental assistance for people living with HIV please contact Mairead Skehan at 857-399-1905 x23180.

If you are looking for housing for clients of the Department of Mental Health please contact Maureen Skehan at 857-399-1905 x23230. 

For all other inquiries about housing please check out this resource list and click on Housing and Homelessness. 


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JRI's intensive residential treatment programs, clinics, and community-based services are accredited by the Joint Commission. JRI's residential schools, group homes, day habilitation and Huntington at Symphony are accredited by CARF.
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