Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Leader in Social Justice.

Justice Resource Institute strives to serve the needs of underserved individuals, families, and communities with compassion and dignity.

What We Do

JRI encompasses a broad range of specialized schools and unique programs
Two people talking at a table

JRI offers a range of programs designed to support youth struggling with intensive acute symptoms. These programs include long-term intensive residential treatment programs as well as short-term stability support (both a…

These services might be right for you if:
  • You or your child is struggling with significant acute symptoms of mental illness or complex trauma…
  • You or your child is in immediate need of a stable and safe living environment while you seek long…
  • You or your child are in need of support in the juvenile justice system.

JRI provides an array of innovative and evidence-based outpatient mental health services throughout Massachusetts, Rhode Island, and Connecticut. All of JRI’s Behavioral Health Centers and Trauma Services use intervention…

These services might be right for you if:
  • You or someone you know needs trauma Informed Outpatient Behavioral Health and Clinical Services.
  • You or someone you know needs a psychiatric/psychological assessment and evaluation.
  • You or someone you know requires medication management.

JRI provides a wide variety of specialized in-home and community-based services throughout Massachusetts. Our services include intensive care coordination, in-home and outpatient therapies, mentoring services, in-home…

These services might be right for you if:
  • Your child/youth is in need of community-based behavioral health services.
  • You or your child/youth is looking for GLBT support services.
  • You want to find expertise and services related to sexual exploitation.
Susan Wayne Center of Excellence building photo

JRI Connecticut is committed to opening doors to opportunity for youth and families who face the complex challenges associated with trauma, mental illness, and cognitive impairment. Within an environment that preserves…

These services might be right for you if:
  • You or your child is struggling with symptoms of complex trauma and/or mental illness.
  • You or your child is struggling in your current academic setting.
  • Your child/youth is in need of community-based behavioral health services.
female in wheel chair with a friend

JRI Developing Abilities collaborates with individuals who have developmental disabilities, their families, state agencies and advocates to design, develop, and implement community-based, consumer-responsive programs of…

These services might be right for you if:
  • You or someone you know has a developmental disability.
  • You or someone you know needs supports either in their home or in a staffed home.
  • You or someone you know with a developmental disability wants to grow their skills through job…
Student and Teacher

For over thirty years, JRI has opened doors to educational opportunity for youth in our local communities. Within our specialized schools, JRI has created academic and therapeutic programming that fosters healthy growth,…

These services might be right for you if:
  • You or your child is struggling in your current academic setting.
  • You or your child is struggling with symptoms of complex trauma and/or mental illness.
  • You or your child is struggling with peer relationships in your current academic setting.
Group of kids

JRI provides intensive foster care services, adoption supports, after-school supports, and early-childhood training and consultation for families seeking supports around safety, healthy development, and long-term success…

These services might be right for you if:
  • You are interested in becoming a foster parent.
  • You or your child is seeking foster care.
  • You or your child is interested in adoption.

JRI Health and Housing works with individuals living with and at risk for HIV and HCV to help provide them with the treatment, housing, and justice we all deserve.  We offer case management, rental subsidies, legal, and…

These services might be right for you if:
  • You are an underserved individual living with or at risk for HIV.
  • You or someone you know who is living with HIV/AIDS needs affordable housing and help maintaining…
  • You or someone you know is an LGBTQ+ youth of color in need of tools to make healthy decisions.

JRI Service Navigator

Not Sure What's Right For You?

No problem. You can call or email us and we'll guide you to the appropriate resources.

Group of Diverse Teens

JRI in Action

Connecticut Community-based Services offers therapeutic outpatient services and interventions that are tailored to meet the needs and goals of each individual. Connecticut Community-based Services are client-driven and family-focused. We strive to provide an array of accessible, flexible, and…

Group of people putting their hands in the middle of a circle

JRI in Action

Juvenile Justice Spotlight:

SMART TEAM, a division of the Justice Resource Institute (JRI), provides positive transitions for court-involved, homeless, and traumatized youth, 13-24 years old. These youth are from low-income families, unstably housed, often gang-involved, and have high levels of exposure to community…

Lady in occupational therapy

JRI in Action

Berkshire Meadows provides residential and family supports to individuals with severe intellectual disabilities and complex medical needs in homes that provide the staffing support to enhance quality of life. We focus on providing opportunities to create skill-building and independence during…

Mother and Son

JRI in Action

The Southeast Behavioral Health Center is a Joint Commission-Accredited Clinic providing comprehensive assessment and treatment to individuals and families of all ages. In addition, the Southeast Behavioral Health Center provides specialized services to young children and their families with…

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