Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

(781) 559-4745
navigator@jri.org
Rachel Arruda

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

Mia DeMarco, MPA

Chief Operating Officer

Mia began working in the human service field in 1992 as a Direct Care Staff for JRI. She received her MPA from Suffolk University and completed the Executive Education Program at Harvard University.  After becoming a Program Director of Glenhaven Academy in 2001 and then a Division Director, Mia took on the role of Vice President at JRI in 2009 and Senior Vice President in 2012. Currently, Mia is the Chief Operating Officer and provides leadership, management and vision of the overall agency operations as well as management of all of the JRI Connecticut programs.

Mia DeMarco

@JRISocialJstce