Do you have a question about JRI services?
Complaints are defined as any situation that arises from a concern about the treatment of the persons served by JRI programs and services. This includes any situation or action that the person submitting the complaint may have considered to be dangerous, illegal, or inhumane, violated the JRI Rules of Conduct or violated professional ethics.
If you, as a person receiving services from a program of Justice Resource Institute, or any other interested party, including staff, parents, advocates, or other interested persons, have a complaint or grievance, you are encouraged to first discuss the matter with the staff involved.
Important: Your complaint will not result in retaliation or barriers to services.
The staff will work with you to resolve the situation. Within three business days of receipt, staff will inform you of any actions that will be taken.
If the complaint is not resolved at this level, or if you choose, you may make a complaint in writing by completing the JRI Complaint Form. Complaint forms are made readily available in your program, as well as from the Human Rights Officer. You also may make a complaint by speaking to the Human Rights Officer or any other senior program staff or through program specific methods such as email or QR Code, etc.
The Human Rights Officer and all staff are available to assist anyone who needs help in filing a complaint. Completed complaint forms may be delivered in a sealed envelope, deposited in designated Rights Container available to persons, staff, and visitors, or may be given to any staff, who will ensure that they are given to the Human Rights Officer, who will report it to the Program Director (or designee) by the next business day.
For non-abuse issues, the Rights Officer (or designee) will investigate the situation and take corrective action where necessary within three business days. If the issues are not clear cut or require further investigation, it may be referred to the Program Director. The Human Rights Officer will let you know about any decision made. If you are not satisfied with the decision, you can appeal to the program’s supervising Vice President/Division Director within three business days of receiving the response. This appeal will be resolved within ten business days and you will be notified of the decision. You also have the option of consulting with your attorney.
In addition, if you have a concern about the safety and quality of care provided at this program that has not been resolved at the program level, you can contact JRI Corporate office at the address below, or the JRI Compliance Officer at privacyofficer@JRI.org.
For programs accredited by CARF
You can file a complaint or provide feedback/ concerns by online form http://www.carf.org/contact-us/, by phone (866) 510-2273, fax (520) 318- 1129, email feedback@carf.org, or letter at CARF, 6951 East Southpoint Road, Tucson, AZ 85756-9407.
For programs accredited by Joint Commission
You can file a complaint about the safety and quality of care provided by email (complaint@jointcommission.org), phone at 800-994-6610 Fax: 630-792-5636, or mail to the Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
As a Member, you have the right to file a grievance with your insurance company if you are not happy with any aspect of services or your health care provider’s services. If you have a concern about your clinical treatment that has not been resolved at the program level, you can contact:
