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Program RISE: Services during COVID-19 Response

Updated October 1, 2020

The team at Program RISE hopes that you and yours are staying safe and finding joy in these challenging times.

At RISE, we continue to support our clients and remain open five days a week (M-F). Our current service hours are: Monday 8:30am-3:30pm, Tuesday 8:30am-6:30pm, Wednesday 8:30am-6:30pm, Thursday 8:30am-6:30pm, and Friday 8:30am-3:30pm. As we have provided services throughout the response to COVID-19, it is clear that the changes implemented to maintain everyone’s safety by applying additional OSHA standards and supplying employees and clients with the necessary tools to stay safer during this pandemic have proven to be effective to prevent COVID transmission.  

To ensure that only a safe number of clients and staff are in our space at any given time, services below are available by appointment. Clients walking in are asked to call ahead; they will be scheduled and seen as long as an appointment is available. In many cases, those walk-ins will be accommodated based on the client’s needs and appointment availability. All clients entering the space are required to wear a mask covering the nose and mouth. If you do not have a mask, one will be provided. Hand sanitizer is provided throughout the space, and surfaces are regularly disinfected. Physical distancing guidelines are in place to maintain safety for all, including a maximum number of clients in waiting areas.

Providers or clients with general questions or looking for additional information can reach Enzo Moreno, Office Manager, at (508) 935-2960 or emoreno@jri.org.

FREE Safer Sex and Harm Reduction Materials. We will continue to provide access to safer sex and harm reduction materials to people in the MetroWest via mail for people unable to come to RISE. Please complete and/or share the following online form to request materials: tiny.cc/RISE-GLASS_Supplies.  

HIV, STI, Viral Hepatitis, and Sexual Health Services. For questions about HIV, STI, and Viral Hepatitis sexual health services, including to schedule HIV testing, Viral Hepatitis testing, STI screening and treatment or PEP & PrEP services, please email Aron Thiim, Program Manager at athiim@jri.org or text/call 508-656-0845. If you need to speak with the nurse practitioner, need a prescription refill, or have insurance questions, please email Patti Parker at pparker@jri.org. When emailing, please provide your name and number for a call back or return email.  If you have symptoms of acute HIV infection or know you’ve had a potential HIV exposure, please e-mail Patti within 72 hours to access PEP or call the above number for immediate assistance. If you need safer sex materials (e.g., barriers and lube), please complete this request form: tiny.cc/RISE-GLASS_Supplies or email athiim@jri.org to schedule a time to pick up materials.  

Case Management. Case managers are in constant contact with all their clients and continue to deliver services virtually, via phone and by appointment. They are making arrangements for in-office appointments only (no home visits). However, if you’re a new client (or looking to refer a new client), please call 508-935-2960 ext. 2557 or e-mail Claude Joseph, Program Manager, at cjoseph@jri.org to coordinate the intake process.

Harm Reduction Services. Our Harm Reduction staff are working hard to help minimize unintentional overdoses and continue to provide syringe services and Narcan to our community in person M-F 8am-4pm at our office, via home or program doorstep drop off, and via online request (tiny.cc/RISE-GLASS_Supplies). Harm Reduction staff are providing substance use prevention and harm reduction counseling sessions for enrolled clients by phone and via video chat. Transportation assistance is available for in-person visits. If you are in need of tools to support overdose prevention and harm reduction practices during the outbreak, please contact Caroline Dunlap, Program Manager, at cdunlap@jri.org or by call/text at 978-447-4735.

LGBTQ+ Services (Framingham GLASS). Groups and activities for LGBTQ+ youth have been moved online. Please follow GLASS on social media (@framinghamglass on Facebook and Instagram) to stay connected to ongoing services and conversations.  Remote trainings and workshops for providers looking to support LGBTQ+ clients and/or LGBTQ+ youth groups, as well as all other LGBTQ+ services and GLASS inquiries can be coordinated by Raymond J. Rodriguez (he/him/his/él), Health Promotion & Navigator Specialist, at rjrodriguez@jri.org

Peer support services. Individual one-on-one check-ins are available to community members living with HIV.  Call 508-935-2960 ext. 2557 or email Claude Joseph at cjoseph@jri.org, Donald McKay at dmckay@jri.org, or, for Spanish speakers, Angel Machicote amachicote@jri.org.

Housing Case Management. Housing Case Managers will continue to meet one-on-one with existing clients via phone, through video chats or in-person appointments in the office when necessary.  Please reach out to your case manager directly or call, text, or email Camilo Rincon Gonzalez at 508-734-0513 or crincongonzalez@jri.org to schedule an appointment.

Medical transportation. If you need medical transportation, call your case manager at least 24 hours before your scheduled appointment. Leave a message with pick-up time, pick-up location, destination, expected return time, and your phone number. You may also email cjoseph@jri.org or emoreno@jri.org (for Uber Health rides). We will contact you once transportation with JFK Taxi or Uber Health is confirmed.

For information about Coronavirus and COVID-19, how to protect yourself & others, and what to do if you are sick, go to the following link: https://www.cdc.gov/coronavirus/2019-ncov/index.html

Feel free to e-mail or contact Izzy Rivera (irivera@jri.org) directly if you’d like to donate masks, personal hygiene items, food gift cards, personal protective equipment, hand sanitizer (etc.). Financial donations to Program RISE and/or GLASS are also welcomed.


Program RISE is a multi-service component of JRI Health, serving the MetroWest area (Framingham and surrounding towns) offering STI preventative, counseling, and testing services for the public as well as case management and group support services for individuals affected and living with HIV/AIDS.

All of our services are free of charge. We are open for walk-in services (no appointment needed) Monday-Friday.

At a Glance
This service is for
Age: 13 and Up
Let's Connect
Ismael Rivera
Director of Prevention Services at JRI Health
1 Grant Street Suite 100
Framingham, MA 01702
(508) 935-2960 x 2553
STI/STD Testing and Treatment

Program RISE offers free testing for HIV, Hepatitis C, chlamydia, gonorrhea, and syphilis. Our walk-in hours are 8:30 AM - 3:30 PM Monday and Friday, and 8:30 AM - 6:30 PM Tuesday, Wednesday, and Thursday.

We offer free treatment for anyone testing positive for chlamydia, gonorrhea, or syphilis. For anyone tested positive for HIV or Hepatitis C, we will connect you to a health care provider for treatment.

HIV Case Management

Case management links people living with HIV/AIDS with healthcare, insurance, benefits, housing, and related programs. At Program RISE, case managers work with clients to assess needs, develop individual service plans, and coordinate services needed to follow the plan.

Framingham GLASS Drop-In Center for LGBTQ Youth of Color

Framingham GLASS offers a safe community space for LGBTQ youth of color and their allies ages 13-25. The center provides activities, games, movies, and hang-out space along with free food, toiletries, and safer sex supplies like condoms. Drop-in hours are 4:00 – 7:00 PM Tuesday and Thursday. In addition, the program offers one-on-one support, STI/STD testing, treatment, PrEP, and other services between 11am to 4pm Monday through Friday. For people over the age of 25, they may receive individual prevention, counseling and testing services on a one-to-one basis. Contact Raymond J. Rodriguez (he/him/his/él), Health Promotion & Navigator Specialist, at rjrodriguez@jri.org for more information and follow on Facebook at www.facebook.com/framinghamglass.


PrEP refers to Truvada, a once-daily pill you can take to prevent HIV. Program RISE prescribes PrEP and can assist with insurance application, navigating services, adherence, and other support services. If you would like to reduce HIV transmission, you may contact our offices and one of our staff members can do all the necessary testing prior to providing PrEP prescription. For additional information, call 508-935-2960.

PEP can be taken within 72 hours of HIV exposure to help prevent infection. If a person has had an HIV exposure (unprotected sex, exposure to semen, blood, and or vaginal fluid) you might want to consider PEP to reduce the risk of HIV transmission. Program RISE can help clients enroll in PEP.

Overdose Prevention and Harm Reduction Services

The program uses a Harm Reduction model. We believe that there is inherent dignity in everyone, and everyone deserves to be treated with care, and respect, regardless of their circumstances. People with a substance use addiction are overdosing from opioid and this calls for a non-judgmental, non-coercive provision of services to the communities in which people who use dugs live in order to assist people in reducing associated harm.

We dispense Narcan, an emergency treatment that can save the life of someone overdosing. We also provide training on how to use Narcan.

Program RISE has a safe used needle drop-off collection bin and also has free harm reduction items, such as; clean needles, tourniquets, bleach & water bottles, and other items that can reduce harm to themselves and others.

The Overdose Prevention and Harm Reduction Programs offers:

  • Overdose Prevention Counseling and Prevention Techniques
  • Post-Overdose Follow-up visit to people’s homes to connect people to care or harm reduction services
  • Routine HIV, STI, and Viral Hepatitis counseling, testing, as well as treatment for STIs
  • Short-term health navigation
  • Transportation services to treatment
Community Referrals

Program RISE works with area organizations to provide a range of services to help clients stay healthy and live better lives. These include:

  • Medical care
  • Housing
  • Health insurance
  • Prescription drugs
  • Mental health services
  • Drug and alcohol services
  • Dental care
  • Support groups
  • Food access
  • Transportation services
  • Rental and utility assistance
  • Legal services
Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

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JRI/COVID-19 Navigator

Do you have a question about how JRI services, related to COVID-19 or otherwise?

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.