Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.

English Chinese (Simplified) Haitian Creole Hindi Japanese Portuguese Russian Spanish

Linda Gowen, BS Paralegal, Assistant Director of Educational Advocate

Linda Gowen has a B.S. in Paralegal Studies from UMass Boston and has been with JRI for 18 years. She has worked as an advocate for students with special needs for over 30 years and has been a member of the Human Rights Committee for the ARC of Northern Bristol County for 10 years.

Linda consults with several programs within JRI to help them traverse the special education system. Informally, she assists parents with navigating the Department of Developmental Disability System during the evening.  She has given numerous trainings regarding special education to other agencies as well as within JRI.

Linda took a break from advocacy for 3 years and worked as a litigation paralegal with in-house attorney’s for a dialysis company. She continues to keep herself updated on all the changes within the State and Federal Law regarding special education and takes numerous workshops as they become available.

Linda Gowen