Children's Friend and Family Services | Justice Resource Institute

Meet JRI's Service Navigator

Our Navigator personally answers questions and talks with you about resources that may be available in the community to meet your individualized needs. If you have any questions about our programs or services, or aren't sure what you need, contact our Service Navigator, Rachel Arruda, and we will get in touch with you as soon as possible.

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.


Children's Friend and Family Services

Families are important. They nurture us. They teach us. They protect us. They serve as our primary caregivers. Simply put – when families are strong, communities thrive.

Since 1837, Children’s Friend and Family Services has committed itself to a sustainable, long term vision of creating and cultivating a community of loving, caring, capable families. Throughout the years, we have been partnering with families in the face of difficulties, loss, trauma, and mental illness.

Every day, we come to work ready to help people who span the socio-economic scope improve their lives and better their families. We welcome your interest in supporting our mission “To improve the lives of children and promote strong families.”

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At a Glance
Let's Connect
Christin Brown, LICSW
Area Director, Salem and Cape Ann
110 Boston Street
Salem MA 01970
(978) 744-7905
(978) 740-9145
Matthew Peiken, LICSW
Greater Lynn Area Director
112 Market Street, 2nd Fl.
Lynn MA 01901
(781) 592-5691
(617) 522-3059
Crystal Contrino, LMHC, ATR
Director of Community Based Services Gloucester
Blackburn Center, 3 & 4, Second Floor
Gloucester MA 01930
(978) 283-7198
(978) 281-7793
Amy Ackroyd, LICSW
Merrimack Valley Area Director
15 Union Street, Entrance C, 2nd Floor, Suite 200
Lawrence, MA 01841
(978) 682-7289
(978) 686-2954
Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above.