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Contact Us

Our office at 160 Gould StJustice Resource Institute Inc
160 Gould Street
Suite 300
Needham, MA 02494-2300
(781) 559-4900

JRI’s Service Navigator

Do you have a question about JRI’s services?

No problem. You can call or email us and we'll guide you to the appropriate resources.

Program Contacts

Human Resources- Recruitment Line
(508) 821-7777 ext. 5105
Maribeth Balzano August
Program Director
30 Luscomb Road
Taunton, MA 02780
(508) 672-6560
Karen Schwartz
Operations Coordinator
The Center for Trauma and Embodiment at JRI
160 Gould Street Suite 301
Needham, MA 02494
Carolyn F. Ingalls
Program Director
365 East Street
Southgate Building
Tewksbury, MA 01876
978-858-3776, ext. 3604
Kelsey Tam, LICSW
Area Director, Salem and Cape Ann
110 Boston Street
Salem MA 01970
(978) 740-9145
(978) 744-7905
Matthew Peiken, LICSW
Greater Lynn Area Director
112 Market Street, 2nd Fl.
Lynn MA 01901
(781) 595-1081
(781) 592-5691
Amy Ackroyd, LICSW
Merrimack Valley Area Director
15 Union Street, Entrance C, 2nd Floor, Suite 200
Lawrence, MA 01841
(978) 686-2954
(978) 682-7289
Crystal Contrino, LMHC
Blackburn Center 3 & 4
Second Floor
Gloucester, MA 01930
(978) 283-7198
Bryan Lary, LICSW
Program Director
Taunton State Hospital - Cain 2
60 Hodges Avenue
Taunton, MA 02780
Megan Kenney, LICSW
Program Director
Cape & Islands CSA
221 Willow Street, 2nd Floor
Yarmouth Port, MA 02675
(508) 771-3287
(508) 771-3156 ext. 2672
Fran Gannon
Program Director
Dimock CSA
3313 Washington Street Suite #3
Jamaica Plain, MA 02130-2691
(617) 522-0652
(617) 522-0650
Kate Cronin, LICSW
Program Director
Lawrence CSA
15 Union Street Suite 200
Lawrence, MA 01840
(978) 686-2954
(978) 682-7289
Ana Cambell, LICSW
Lynn CSA Director
Lynn CSA
112 Market Street, 2nd Floor
Lynn, MA 01901
(781) 595-1081
(781) 593-7676
Deanna Boucher, LCSW
Clinical Director
322 Main Street Bldg 2, 2nd Floor
Willimantic, CT 06226
Krystle Kaczynski, MFT
Clinical Supervisor
176 Laning Street, 2nd Floor
Southington, CT 06489
Julie Hwayoung Shepherd, LPC
Program Director
322 Main Street
Building 2, 2nd Floor
Willimantic, CT 06226
(508) 782-2953
Shalon Laverty
Program Director
75 Church Street
Thompson, CT 06277
(860) 928-5900


JRI/COVID-19 Navigator

Do you have a question about how JRI services, related to COVID-19 or otherwise?

Rachel has been a part of the JRI team since January, 2000. For over 20 years, Rachel has been working in the field of human services assisting families with accessing and navigating services. Rachel received her Bachelors degree in psychology and Masters Degree in Public Administration from Bridgewater State University. She was promoted in July 2005 to Family Networks Program Director where she closely worked with the Department of Children Families for 10 years ensuring that children and families received the highest quality of individualized services ranging from community based through residential care. Rachel is very dedicated to helping the individuals she works with and is committed to improving the lives of children and families. Rachel’s passion for creative service programming inspires her in her role as JRI Service Navigator.