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We’re Here to Support You

At JRI, we are committed to being a resource and partner in your journey. Whether you have questions, need assistance, or want to learn more about our programs, we are here to help.

For an update on the status of your referral for community-based services (in-home therapy, therapeutic mentoring, in-home behavioral services, outpatient therapy or our community services agencies), please reach out to Lori McGahan, [email protected].

For record requests, please visit our record request webpage and complete the form.

For payroll-related matters, please contact Paula McDonald at [email protected].

For employment verification, please visit www.empinfo.com 

For human resources-related matters, please contact Jenese Brownhill at [email protected].

For questions regarding your application for employment, please contact our recruiting team at [email protected].

Other Ways to Get in Touch

Chat Feature
Our AI chat is here to help you instantly, whenever you need support or answers. You can access it in the lower right corner of the screen.

Call JRI Navigator
Reach out to Rachel Arruda at (508) 468-6042 for personalized assistance with our programs.

Email
Send your questions to [email protected], and our team will respond as soon as possible.

JRI Main Office
For questions not related to specific programs please contact our main office:
160 Gould Street, Suite 300
Needham, MA 02494
Your questions and concerns are important to us, and we look forward to connecting with you.
Rachel Arruda seated at desk with laptop in office setting.
Rachel Arruda
JRI Navigator

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?
Teen Parenting Program
Teen parents are referred to Teen Parenting Programs by DTA. If you have a DTA worker please reach out to them. If you do not have a DTA worker please follow the below instructions. 

How to Get a DTA Worker in Massachusetts
If you need to speak with a Department of Transitional Assistance (DTA) worker — whether for benefits, SNAP Path to Work, or employment services — there are several ways to connect with them.

1. Call the DTA Assistance Line
      Phone: (877) 382‑2363
      Hours: 8:15 A.M. – 4:45 P.M.
      This is the main line for general DTA inquiries, but note that DTA has been experiencing high call volumes and may hang up on some calls due to staffing shortages MassLegalHelp.

2. Use DTA Connect
      Visit the DTA Connect website to report changes, view notices, and get updates.
      You can also use the DTA Connect mobile app to manage your account and communicate with staff Mass.gov.

3. Contact Your Local DTA Office
     Find your local office’s phone number in the DTA office directory or by calling the Assistance Line. Go in person during business hours for in-person interviews or to speak directly with a caseworker MassLegalHelp.
 
IRTPS
Referrals for IRTPs come from Inpatient Psychiatric Facilities, and services are funded through the Department of Mental Health. Please connect with your referring physiatrist or inpatient provider.
Employment Verification
JRI has partnered with EmpInfo to provide all verifiers (lender, bank, mortgage company, etc) with employment verifications through a fast and secure connection!

1. Verifier visits www.empinfo.com or 1-800-274-9694
2. Verifier follows process to register by selecting “verify now”
3. After registration is complete, verifier can obtain verification by entering the following details in the EmpInfo portal:
- Company Name: Justice Resource Institute, Inc.
- Social Security Number
- Authorization Code (if verifying income, you must obtain an
Authorization Code directly from the employee).
4. Verification of employment is immediate! If you run into any issues or need further assistance, please contact EmpInfo directly at 1-800-274-9694.
Record Request
Please click here to submit a record request. 
Referral Status
For an update on the status of your referral for community-based services (In-Home Therapy, Therapeutic Mentoring, In-Home Behavioral Services, Outpatient Therapy or our Community Services Agencies), please reach out to Lori McGahan, [email protected]. 
Job Application Status
To check the status of your application log back into the UKG account you created when applying. You can view active applications under 'My Presence' then clicking on 'Applications'  If you have any further questions please contact [email protected].


Check Status
Educational Advocacy
Please click this link for more information on how to access educational advocacy resources.


Rachel Arruda seated at desk with laptop in office setting.
Rachel Arruda
JRI Navigator
CARF accreditation badge
Joint Commission International Quality Approval gold seal.
JRI's intensive residential treatment programs, clinics, and community-based services are accredited by the Joint Commission. JRI's residential schools, group homes, day habilitation and Huntington at Symphony are accredited by CARF.
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