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We’re Here to Support You

At JRI, we are committed to being a resource and partner in your journey. Whether you have questions, need assistance, or want to learn more about our programs, we are here to help.

For an update on the status of your referral for community-based services (in-home therapy, therapeutic mentoring, in-home behavioral services, outpatient therapy or our community services agencies), please reach out to Lori McGahan, [email protected].

For record requests, please visit our record request webpage and complete the form.

For payroll-related matters, please contact Paula McDonald at [email protected].

For employment verification, please visit www.empinfo.com 

For human resources-related matters, please contact Jenese Brownhill at [email protected].

For questions regarding your application for employment, please contact our recruiting team at [email protected].

Other Ways to Get in Touch

Chat Feature
Our AI chat is here to help you instantly, whenever you need support or answers. You can access it in the lower right corner of the screen.

Call JRI Navigator
Reach out to Rachel Arruda at (508) 468-6042 for personalized assistance with our programs.

Email
Send your questions to [email protected], and our team will respond as soon as possible.

JRI Main Office
For questions not related to specific programs please contact our main office:
160 Gould Street, Suite 300
Needham, MA 02494
Your questions and concerns are important to us, and we look forward to connecting with you.
Rachel Arruda seated at desk with laptop in office setting.
Rachel Arruda
JRI Navigator

Request More Information

For assistance determining which programs or services will meet your individualized need, please fill out the form below. Our Service Navigator will reach out to you about your inquiry via phone, text, or email. If you have a question regarding a particular program, please contact the Program Director listed in the “Let’s Connect” box above. 

Please note that this form is not HIPAA compliant.  We urge you not to include protected health information.

What is your preferred method of communication?


Rachel Arruda seated at desk with laptop in office setting.
Rachel Arruda
JRI Navigator
CARF accreditation badge
Joint Commission International Quality Approval gold seal.
JRI's intensive residential treatment programs, clinics, and community-based services are accredited by the Joint Commission. JRI's residential schools, group homes, day habilitation and Huntington at Symphony are accredited by CARF.
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